Dear Sir,

I am really frustrated with the nokia service, especially nokia service center, sector-2 noida. I purchased Nokia 5800 XM and the EMIE no - 354182023308719 in Feb 2009. But the handset not perform good, Vibration not working, phone get hang and restart charger pin not working. I submitted it to the center and they told me that it will go to L3 because its new launched handset and you will get it back after 15 days. After 15 day I receive my handset but the issue is same, again I submit the set. They submitted the handset 5 times for L3. Some time for 15 day or 20 day but didn't receive any proper solution. When last time I receive the handset it display screen is cracked and charging is not working. Now again I submitted the handset on 1st Sept (Job Sheet no - 153433527/090901/20)and had word will Delhi Regional head and also branch head regarding it and sms me that you will get a replacement for this handset. On 23rd sept I receive call from the Regional head that collect your replacement handset. When I reach the service center they provide me old handset and told that this is new one. The Version of handset is RED but the firmware in handset is Blue. and they are saying that this is new brand set, and it’s repaired set of L3 as the handset have L3 repaired sticker. I didn't receive the set. Now I m calling Mr. Shailander (09953559925) (Regional Head, Delhi NCR) but he is not picking my call and even not replying on my sms.

Please help me to put complaint to nokia and get me my handset back beacuse from last 4-5 month i facing thsi issue, waiting for your reply

Thanks

Shahid N Khan
+91-9958867867