I purchased a Nordic Track Treadmill Model NTL080091 on 1/9/11 from Sears in Portland Oregon. Paid for delivery and installation as well as a 3 year on-site repair/service contract. The product has not worked since the day after it was installed. I called Nordic Track at 888-825-2588 to have them come and fix it. I was told by Jake that it would be 3-5 BUSINESS days before someone would even call me to schedule a service call with. I waited and no one called. On the 6th day I called them back and talked to Rich. He told me that he wouldlokk into the matter and it would be between 1-2 business days before he could get back to me with status. I asked him how long after someone called me would it take for them to come out and fix the machine> He said this being January, it could be a few weeks!! So I am looking at 1 1/2 months from the time of my first call for someone to come out and fix a brand new machine!!! I am going to be asking Sears to take back their machine under their 90 day return policy and will take Nordic Track to small claims for the restocking, delivery fees etc. that Sears may deduct. So much for buying anything from Nordic Track again.

Nordic Track is Irresponsible with its service warranty. Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with this company after the treatment I have received.

Details:
I got a Nordic Track Treadmill from Sears and bought an Extended Service Warranty, which is serviced by UTS. This has been the most annoying and unhelpful company ever in getting service on a warranty.

I called over a month ago, and had the hassle of not being recognized in their system even though I was looking at the receipt with my warranty information on it. After that was figured out no thanks to them, I scheduled service. They wanted me to give them the details of what was wrong and then diagnose it over the phone without ever having seen it. Then, they would ship out the parts, which were on back order and took half a month to get to my house. AFTER that, I was expected to call the local sub-contractor to get service. The local sub-contractor came in the beginning of October and realized they had diagnosed the wrong thing and ordered more parts from UTS. That was in the beginning of the month. It is now almost the end of the month and I have yet to receive three parts that are needed. This is over a month since I first reported the problem

I have been very persistent in following up, and have received rude or flaky customer "service" every time. They would tell me parts shipped that day when in fact they had not. They would give me no ETA for when they could ship those parts. In fact, one woman would not hand me over to her supervisor after I told her I wanted to speak with them about the fact that it was over a month. She had the gall to tell me I should cancel my plan.

They take your money and run. Nordic Track and Sears, both of whom I used to respect, should be ashamed of handing its warranty plan over to such an irresponsible corporation.