It was about 2 weeks before my wedding, late January of 2010. My wife wanted to buy me a new watch as a gift, and because i had put so much money towards her ring, she wanted to get me something special. I had done research and decided that Nordstroms looked to have the best watch selection. My whole family has been avid shoppers at Nordstroms for many years, and i always thought it was a very nice store to shop in, both in Bellevue, and at the Alderwood Mall location. We were in the Bellevue area that day, so we decide to go into the Bellevue square mall, and get there at about 6 PM. Its a tad busy, but pretty usual crowd for a Nordstroms, and we FINALLY find the watch department. All 3 counter attendants are busy, so we look around to find another department of watches, but this one is completely empty, except for a few sales associates that walk by and do nothing. After about 30 minutes of waiting we decide to go back to the busy counter. One of the attendants is flirting with 2 girls, and the 2 female attendants behind the counter are helping customers. we stand there for about 15 minutes, until finally one of the female attendants tell us "It''ll be just a minute". I was fine with, it gets busy, its cool, But that guy is still flirting, and has clearly seen us waiting. About 20 minutes after that, he finally comes over to us and asks if he can help us. Just by looking at this guy i can tell he is so slimey. I tell him there is a watch in the other department i would like to try on. We head over there and i point out the one i want. Its a Fossil brand, white band watch. Its just a tad to small, so he says he can add some more links to it in the back, but it may take a while. I say thats fine, and he come back about 15 minutes later. with the 2 added links, and it fits perfectly. He tells me a manager would have to come down and approve the sale, because the register was locked or something, but thats ok, those things happen, it wasnt really his fault. The female manager (of some sort) come to the desk and he tells her he added 2 links to the watch, and am then informed by her that they cant add those 2 links. Keep in mind theyre already added, they were in the back, not being used. I tell her i can pay extra for them, but am interrupted, and told they would have to take them off and that they are "THEIR PROPERTY", and that i could call Fossil, buy the extra links from them, and would also have to pay for the shipping involved. I worked over 3 years in the retail business, and know that that is not the way to treat a customer, and would have worked with a customer to try and work something out. i was in that store about 2 hours, and left empty handed. The woman was very rude to me, but she could have been having a bad day, but still i think i should have been given a little more sympathy about the situation. I was upset at the end and told her that we would not come back to this store, and she lost out on one customer, and she said nothing. To be honest i dont spend a lot of money at Nordstroms, but if a manager of this Bellevue Square Nordstroms could at least apologize, i know i would feel a lot better about this situation.

A few days later me and my fiance went to the Alderwood mall Nordstroms to pick out a new watch, and found an even better, less expensive one, and was helped out instantly by a very polite woman. The Alderwood one, as rarely as i go, will always get my business.

I placed an order on Nordstrom.com on a pair of Hudson Jeans. When I received the jeans after waiting anxiously for a week to arrive.To my surprise when I opened the package the jeans had no tags on and were torn from the back pocket... when I called Nordstrom to complain all they can say was to take them to the nearest Nordstrom store to return for credit. They didnt offer to replace the jeans or something similar. They said they were sold out and there was nothing they can do. When I took the jeans to the Actual Nordstrom store, I asked the store clerk to please credit my acct for shipping as well since the torn and damaged merchandise received by myself was not my fault.She in return replied with " We normally don't refund the shipping charges, But we will make an exception this once" I was irritated with her response, she acted as if she was doing me a favor? when in reality it was there lack of customer service and incompetence that caused this problem.

I was really surprised with it being Nordstrom who is highly known for their great service overall...I have been a valued customer for years, Im really disappointed in the way they handled this transaction. Not happy at all. Probably will not shop there again.