My Gibson compressor in my HVAC unit went out while under warranty. When I contacted Nordyne they referred me to their distributor, Associate Refrigeration, Inc. 1625 Hylton Rd, Pennsauken, NJ. They provided my contractor with a replacement compressor after asking him many questions about his business. The replacement compressor was dead on arrival and did not work either. They said to rectify the situation my contractor would have to open an account with Associate Refrigeration, buy a new compressor, file a claim on the replacement compressor, if the claim is approved then he would be given store credit. Ultimately I would be the one paying for the compressor. What kind of scam is this?! Nordyne and Associate Refrigeration were both rude and disrespectful to me. Associate Refrigeration suggested it would be best if I "took my business elsewhere". How awful and unprofessional. I will NEVER do any business with either company and will tell everyone I know of this awful experience. No more Gibson products for me.