Norelco does not offer any customer service beyond providing a list of independent repair shops. Those shops, unsupervised by the company, charge whatever they want for the service they feel ilke providing. Replacing the battery in an electric razor costs $35 and takes more than 10 days.
If you want to buy an electric razor, avoid Norelco.
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The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
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