You have to opt out on the internet and they depend upon people not checking their credit card bills closely enough. There are no rewards and it is a fraud. We called them and they refunded the last two months, which is what the bank would have done, but we are out the rest of the money. I never checkoff anything and am careful but this opting out has to be a way they get suckers. When we called they said the rewards were "free shipping on the next order". That's a whole lot of shipping for a charge every month!!!

For the past few months I have been receiving a $14.95 charge monthly on my credit card statement from Norm Thompson Rewards. I should have caught this before but didn't until this month when there was both a May and a June change on the same statement. I contacted the "Membership Service" - a woman answered but could tell me which company she represented because it was obviously a marketing firm that represented a number of companies. In the end it was obvious that I inadvertently took a discount that had a rewards program attached to it when I placed an order back in July 2009. There was some trial period and then the automatic monthly charges started. Confirmation of membership came in the email related to the order I placed, which I probably didn't read because I had already printed a confirmation out. The Customer Service supervisor was able to cancel my membership in this program and refund about half of the automatic charges. She cited policy and the fact that I could have cancelled anytime which I would have if I had caught it sooner. I really didn't have time to fight about this further.

This is the lowest type of trick marketing. Who ever heard of paying monthly to belong to a rewards program.

I won't be spending any more money ever with Norm Thompson or its affiliates Solutions or Sahalie. Its too bad because I really liked some of their products.

Kathy Hall

In August I ordered a pair of trousers from Norm Thompson, a company that I had done business for 43 years. I ordered on their internet site and paid by master card. I received the trousers and left the country for a vacation.
In December my spouse printed out the credit card statements and discovered that in August we had the first monthly fraudulent charge from Norm Thompson that totaled $61.75 by the December billing. When I phoned Norm Thompson they said that when I had ordered the trousers I had signed up for a rewards program. They said they did not make the charges but that they were from a Encore Marketing International at a different phone number. Further questions and accusations by me and the customer service employee said most people that called them about the charges never knew they signed up. I never authorized any charge by Encore marketing and never authorized Norm Thompson to share my credit card information.

I too was a victim of this Rewards Program scam. Capital One is disputing the charges, and I spoke with both Norm Thompson and Encore representatives today. They have agreed to remove the charges from my bill. I have also filed complaints with the Office of Consumer Affairs in PA. and here in Georgia where I live, and encourage everyone else to do the same. When someone uses my cc# to make unauthorized charges, I consider that credit card fraud!