North American Bancard is the worst compay that has very dishonest sales rep. & no customer services after you signed up the credit card merchant service with them. The company sales rep. Jeremy Davis came to us last April and talked us into signed up the merchant service, promising better rate and free equipment, most important- NO CONTRACT IN TERM OF PERIOD OF USING THEIR SERVICE. Shortly after using their service, we found out many mistakes in the transactions, we got calls from our customers to notify us they got duplicate charges on their credit cards. We spent Days & hours to call and tried straight out the messes. Yet NAB has zero customer services, people work there are very rude, have no idea what they are doing in term of helpful. All we can do is left messages, but get no return calls for weeks. Worst of all the sales rep. Jeremy Davis disppeared after all the troubles surfaced. He did not even return the copy of our agreement that we signed up with him initially. Now, a year later, we asked to end their service, was told we still have 3 years contract with them. We now know for sure that we became one of the many NAB scam victims. We will be reporting this to the BBB and other athuritis to stop NAB scamming others.

North American Bancard has been stealing my money for 4 months now. I repeatedly tried to get them to stop and they could care less. They finally asked me to send all the bank statements proving that they were deducting money from my account, which I did. Their response? To deduct more money from my account. The man who sold me the service, Mr. Pogue, skipped town and never followed through on getting their plan set up, so I have been paying for 2 merchant services since last October, with no service from this company. The worst part is that right when I thought I was going to get a return of the money they stole, they say their records show no such phone calls stating they agreed to this. Would anyone like to start a petition against this company? I'll sign it! [email protected]

I signed up for a merchant account on Thursday September 2, 2010 with a new account agent. I was told that if I finished up everything on Thursday, then the wireless terminal that I wanted would be shipped on Friday and arrive sometime in the beginning of next week. I was assured that it would arrive at the beginning of the week. This was a very important selling factor, being that I needed the machine before I opened my new business on Friday September 10, 2010. Well, it didn't happen. I do understand that Monday was Labor Day, but the terminal was not shipped until Tuesday 07, 2010. What is even worse, is that it was shipped via UPS ground and scheduled to arrive on Monday September 13, 2010. When I realized this, I called Mr. Agent on Wednesday September 08, 2010. He said that he would work on it and that it should have been shipped on Friday and he didn't understand why it wasn't. I suggested the possibility of overnighting a different machine. He told me that he would call me back that day. Well, by 7:00PM CST I hadn't received a call, so I called him and was informed that nothing could be done that day and that he would let me know something Thursday morning. He called me Thursday morning and suggested that I call UPS and try to speed up the delivery time, however there may be an additional charge to me for the extra delivery cost. Of course, I wasn't very happy about that and expressed that to Mr. Agent. He told me to call him if there was a charge, however this ended up not being an issue as UPS could not change the delivery method. Well, I told Mr. Agent this and he was supposed to call me back. I understand that this may not be as big an issue for him and he has other responsibilities, but for me it is very important as I need this machine to open a business the following day. So after an hour I tried to call him, left a voicemail. Called an hour later, again voicemail. I then called another agent to get some information about what was going on, but the agent didn't have access to Mr. Agent's accounts. Shortly after, Mr. Agent returned my call only to inform me that there was nothing he could do and they could not overnight a new terminal for the next day.

I am very disappointed with the service I received from North American Bancard. I chose the company partly based on their ability to provide a terminal quickly and was assured that there would not be an issue. However, they were unable to deliver. Had I known this ahead of time, I would not have gone with this company. This has really put me in a bind and added extra worry for me during an already stressful time. What makes me even worse, is that I offered the possibility of an overnighted terminal 2 days prior to opening and felt like nothing was being done to take care of the problem and that it wasn't important to my agent. I would have paid for overnight shipment, had Mr. Agent confirmed that it was necessary and possible. But now, it is almost close of business on Thursday prior to my business opening and I am running out of options.

I have had a very positive experience with North American Bancard. Their customer service has been excellent and has addressed our needs in a timely manner. Not having to worry about our credit card processing has allowed us to concentrate on our business at hand. Having such a customer oriented partner has really been a blessing. I am already seeing the savings from the lower rates and minimal fees.

Be very cautious if you decide to use North American Bancard to process your small business credit card sales. I somehow ended up with a three year contract, with which I was actually fine with.

I was the victim of a stolen identity/credit card fraud case about two months ago. All my credit cards and bank account numbers were changed. Due to that North American Bancard was unable to process my $10 monthly charge. North American Bancard did not send me one e-mail or letter stating that they were having a problem billing me. They just decided that I canceled my contract and charged me the $370.00 cancellation fee. They could not figure out how to charge me the $10 monthly fee but they found a way to charge my business checking account the cancellation fee without my authorization.

I contacted them and they refused to help or negotiate in any way. You would think if your customer was a victim of identity theft you would figure out some resolution good for both parties. I was not trying to get out of my contract, I just wanted my contract reinstated.

I originally used them to be a vendor at a convention. The $120 in sales I made at the convention also just mysteriously disappeared. So the products i sold at the convention I basically just gave away for free thanks to North American Bancard.