THIS PLACE I REPULSIVE! VERY BAD SERVICE DEPARTMENT, CUSTOMER SERVICE, MANAGEMENT, ETC.
MY HUSBAND AND I WENT IN ON A SATURDAY LATE AFTERNOON IN 2007. WE CHOSE NEW 2007 ARMADA WITH A "RED TAG" SALES PRICE OF 26, 910. WE ARE TALKING ABOUT VERY BASIC SUV. WE CHOSE THIS PARTICULAR ONE BECAUSE OF THE RED TAG PRICE, NOT BECAUSE IT WAS BASIC- WE PREFER ALL THE BELLS AND WHISTLES, BUT SETTLED BECAUSE OF THE "PRICE". AFTER TEST DRIVING IT AND DISCUSSING PURCHASE VS. LEASE WITH THE SALESMAN, WE CHOSE TO LEASE. THE SALESMAN TOLD US WE WOULD GET 15, 000 MILES PER YEAR W/ONLY 10CENTS PER MILE OVER THAT. HE ASKED US WHAT WE WANTED OUR PAYMENT TO BE, AND WE TOLD HIM- OUR FIRST MISTAKE! GETTING BACK TO THE DEALERSHIP, WE WENT INTO THE FINANCE OFFICE, AT THIS TIME IS WAS ALREADY 10 P.M AND WE WERE THE LAST PEOPLE THERE. THE FINANCE GUY RUSHED US, TALKED US INTO AN EXTENDED SERVICE PLAN SERVICE ($5, 000) AND ASKED US TO SIGN ALL THE DOCUMENTS. EXCITED THAT WE WERE GOING TO BE TAKING THE CAR HOME THAT NIGHT, WE DID NOT ASK QUESTIONS WHEN HE ASKED US TO SIGN A BLANK FINANCIAL AGREEMENT/PAYMENT DOCUMENT- OUR SECOND MISTAKE. WE ARE HONEST PEOPLE AND BLINDLY EXPECTED THE SAME IN RETURN! HA!! OUR PAYMENT WAS SET (AT $872 PER MONTH FOR A LEASE), WE WROTE A CHECK FOR $3, 414 FOR THE DOWN PAYMENT AND HE TOLD US WE COULD PICK UP THE PAPERWORK ON MONDAY WHEN WE BROUGHT THE TRUCK BACK FOR FINAL EVALUATION -WHICH IS REQUIRED BY THE DEALERSHIP. (IT WAS TOO LATE TO DO IT THAT NIGHT, "HE WAS READY TO GET THE DEAL DONE AND GET HOME") WE TOOK THE TRUCK HOME AND AGAIN RETURNED ON MONDAY, BUT MYSTERIOUSLY THE PAPERWORK WAS NOT DONE. WE DID NOT ASK QUESTIONS WHEN THEY TOLD US THEY WOULD MAIL IT TO US. ----SO IN JANUARY OF 2008 I NEEDED TO CLAIM THE INTEREST PAID ON THE SUV FOR BUSINESS EXPENSE ON OUR TAXES. WHEN I WENT TO FIND THE DOCUMENTS, I REMEMBERED THAT I HAD NOT RECEIVED THEM AND CALLED NISSAN MOTORS TO HAVE A COPY FAXED TO ME TO EXPEDITE THE PROCESS. WHEN I GOT THE PAPERS...WELL, LET 'S JUST SAY I SHAT MYSELF. RIGHT THERE IS BLACK AND WHITE, THE ORIGINAL PRICE WAS $44, 000. HUH? THE MILES PER YEAR WERE 12, 000 W/15CENTS PER MILE THERE AFTER. NOTHING THAT WE HAD AGREED UPON! HOW COULD THIS BE HAPPENING? I CALLED NISSAN MOTORS BACK AND ASKED WHY THE PRICE WAS NOT THE SAME AS THE RED TAG- AFTER MANY PHONE TRANSFERS TO MULTIPLE PEOPLE, THE ONLY ANSWER I GOT WAS THAT NISSAN DOES NOT HAVE TO HONOR THE RED TAG IN A LEASE AGREEMENT! WOW! NEWS TO US. I ALSO LEARNED THAT IF WE WERE TO KEEP THE SUV, WE WOULD HAVE A RESIDUAL AT THE END OF THE LEASE THAT WE COULD EITHER REFINANCE OR TRADE THE VEHICLE IN. IF WE KEPT IT AND REFINANCED, WE WOULD END UP PAYING OVER $60, 000 FOR A VEHICLE THAT WAS SUPPOSE TO BE $27, 000. TO SAY THE LEAST, I WAS LIVID! I IMMEDIATELY CALLED THE DEALERSHIP AND REQUESTED TO SPEAK TO THE OWNER, THIS TOOK SEVERAL ATTEMPTS AND FINALLY I SPOKE TO KEVIN MCGOWEN. I EXPLAINED THE SITUATION AND THAT IF I WAS GOING TO BE PAYING $900 FOR A LEASE, I WANTED THE THING TO HAVE ALL THE BELLS AND WHISTLES THAT I HAD PREFERRED IN THE BEGINNING! HE TOLD ME HE WOULD DO SOME RESEARCH AND GET BACK TO ME. AFTER MULTIPLE PHONE CALLS AND 5 MONTHS OF COMPLAINING, HE CAME UP WITH A NEW PLAN AND VEHICLE. SURE ENOUGH THE NEW ONE HAD EVERYTHING I WANTED BUT THE NEW PAYMENT WAS $900.29. AND I WOULD BE PURCHASING INSTEAD OF LEASING. OH, I ALSO PUT ANOTHER $1000 DOWN! AGAIN, JUST GLAD THAT I WAS GETTING SOME SORT OF RESOLVE, I AGREED-OUR THIRD MISTAKE. IT IS 2010 NOW AND I OWE $35, 000 ON A VEHICLE THAT I HAVE BEEN PAYING ON FOR ALMOST 3 YEARS. AND THE TRADE IN VALUE IS ONLY ABOUT $18, 000. DO THE MATH ON THAT-- YEP, THAT'S $17, 000 UPSIDE DOWN! WHEN I CALLED THE "NEW NORTH TEXAS NISSAN" UNDER NEW MANAGEMENT, THE GM STATED THAT HE COULDN'T HELP ME GET OUT OF IT INTO A BETTER DEAL BECAUSE THE DEALERSHIP TOOK A "HUGE" HIT ON THE FIRST TRADE AND WE WOULD NEED TO BE PREPARED TO PUT AT LAST $10, 00O DOWN TO COMPENSATE. I ASKED, "HOW DID THEY TAKE A HIT WHEN I WAS PAYING $900 PER MONTH TO LEASE A VEHICLE, AREN'T LEASE PAYMENTS USUALLY CHEAPER THAN PURCHASE PAYMENTS?" HE JUST LAUGHED AND SAID HE COULD NOT HELP ME. SO NOW WE ARE WITH A VEHICLE THAT WILL NEVER BE WORTH WHAT WE OWE ON IT, NO MATTER HOW NICE IT IS!
INSULT TO INJURY, ALL OF MY SERVICES HAVE BEEN DONE THERE BECAUSE OF THE SERVICE PLAN WE PURCHASED. (WE THOUGHT IT WOULD BE BETTER ON THE TRADE-IN VALUE IF WE HAD ALL THE SERVICES DONE FROM ONE PLACE) I HAVE HAD PAINT CHIPPED THE SIZE OF A GOLF BALL DURING A SERVICE, TRANSMISSION HOSE LINE CRIMPED LEADING TO A BREAK DOWN AND REQUIRED TOWING WHICH I HAD TO PAY FOR AND WAIT ON REIMBURSEMENT, THEY SCRAPPED MY LEATHER SEAT 12" WHILE IN THERE SHOP FOR SERVICE, I HAVE A GREASE SPOT THE SIZE OF A SOFTBALL UNDER MY DRIVERS FLOOR MAT- ALSO FROM THE SERVICE DEPARTMENT, THEY HAVE LOST MY FLOOR MATS, THEY HAVE LOST PIECES OF TRIM TO MY SEATS, DAMAGED A HEATER HOSE DURING AN AIR FILTER CHANGE, THE SERVICE PEOPLE HAVE LIED MULTIPLE TIMES, THEY HAVE HIDDEN SERVICES PERFORMED TO PREVENT BEING REPRIMANDED BY MANAGEMENT FOR POOR SERVICE, I'VE WAITED IN THE WAITING ROOM OVER 3 HOURS ON SEVERAL OCCASIONS FOR OIL CHANGE AND TIRE ROTATE, EVENTHOUGH MY SERVICE PLAN PAYS FOR UNLIMITED RENTAL!
THIS DEALERSHIP, NO MATTER HOW MANY TIMES IT CHANGES HANDS, CAN NOT GET IT TOGETHER! PLEASE, PLEASE BEWARE. IF THERE IS ANY GOOD THERE, I PROMISE THE BAD OUT WEIGHS IT! NO ONE SHOULD EVER HAVE TO GO THROUGH THE TORMENT WE HAVE. BE SMART AND GO SOMEWHERE ELSE!!

Wow. I have never had an experience this bad in my life. Amazing. These people are vultures. They are out to screw you. Which is what they did to us twice. Shame on us for going back more than once, but we got sucked in by the banner saying it was new management and a new attitude. Don't let it fool you.
We got completely jerked around by the finance department and at this point, we have had the new car for 19 days and still have no "real" plates, although we finally were able to just back out their financing and get better financing. Not sure what the story is with that other than their finance team must have some internal issues or something because we heard 3 different stories about the situation. In any case, the car we traded in is still not paid off...Hmm, there's another problem, and our salesperson has only called us to ask us to make sure we only put good things on the survey. Really? No way. Not happening. There is no reason that the customers should be the ones jumping through hoops. A car is an investment, and not a small one either. People spend good money to purchase a car, and when it becomes a situation where the customer is doing everything and the sales and finance people are sitting on their butts doing jack, there is a problem. If you want to be screwed, this is the place to go. If you want good service, go somewhere else.

I bought a car from North Texas Nissan (Not to be confused w/ Avery Johnson N.Tx Nissan) in February of 2008. The car in particular we (husband & I) were interested in purchasing was a USED 2007 Nissan Sentra. It was being sold for $15, 500- or at least their asking price. I said I was not going to pay that much for a used vehicle- I didn't care how 'loaded' it was or not.

After much negotiation Jose Bosquez (the associate) went to the manager with the final deal of $13, 100. With that because of our joint credit the APR % was financed at 9.99%. We gave a $3000 down payment on the car, signed the contract and took the car home.

A week later Jose harassed me time ant time again, after being asked not to call my place of employment, by calling my job, COMING in PERSON, and constantly just calling. He said that the bank that was to finance us wouldn't, but they found one that could. The difference was going to be the APR %. Instead of 9.99% as originally mentioned, it would be 11.99%. I told him quite frankly I could not afford that, and to take the car back if that's what it would cost me. After much negotiation with his manager (according to him), he said that they would change the asking price from $13100 to $12100 to make up the difference (which it does in no way do!), but I could manage.

My husband went away on a business trip and I told him to wait until he got back. Jose said that he couldn't because if he did not sign that the bank would back out. I told him that I would speak to him that night & if everything worked out he would come down. So I did not sign. Jose disregarded my request and interrupted my husband's work activities after being asked not to. Well my husband had not gotten a chance to speak to me, so Jose made up some story that I had signed the agreement & was ok & suggested he do it to or they would take back the car. So my husband confided in his word, and signed. A few days later Jose called me saying that my husband had signed & all that was pending was my signature now. So I went to the dealership, after looking over the paper work I noticed the digits were all wrong, and I asked them why. They made up some elaborate story, and the way it was explained to me, I was like Ok that makes sense. So I signed. I asked for my copy and they said they couldn't give it to me, because it had to go to the bank and finalize the transactions and what not, but would be mailed to me.

We got 45 days payment free, when I got my first statement I was shocked. The original loan amount was $15500 (approx)- I was expecting it to be around $10200 or so. So I called the bank and they said that that was what North Texas Nissan submitted, that I would have to contact them to correct the matter. I was constantly calling & speaking directly to Jose Bosquez regarding the situation. He acted surprised and said that he was trying to talk to the managers for me. I called and spoke to the manager, and he said he would call me back & never did. I called multiple times for him but he was never there. So now I have paid on this loan for almost a year and have only decreased the amount by $600. I have tried like a mad-woman to get in touch with the original owners to resolve the matter, but since they got bought out by Avery Johnson, my cause is almost lost. I'm trying to get the word out there... maybe I can find some help somewhere.

I recently purchased a pathfinder 14 months ago. Brand New. I have always had the oil changes and tire rotations done at the dealer as well.
I recently had a flat, I took the car just up the street and was informed that because the tires were always over inflated they all needed replaced. Bald in the center only. Long story short. Of course, Nissan denied all responsibility and continued with lies from jesse in the service department and his boss as well. They offered no apology nor something to adjust the situation that they as a service department had obviously had done. They informed me this was just routine and that most tires on a suv were normal replaced 20 -25 thousand miles. Although when i called a sales person I was told 40-45. So not only will they deceive you in sales beware of there service department. They were careless in their service, customer care and the all over dealings with a former customer. I would never recommend them or this dealership to anyone whose looking for a true partnership with the dealer once you drive off. Beware. They will lie and not follow through.

Owner of this place. Kevin Mcgowen, service guy Jesse Parker.