I RECENTLY TOOK A 8 MONTH OLD PRESSURE WASHER TO NORTHERN TOOL TO HAVE WORKED ON, THE MECHANIC STATED IT NNEDED NEW SEALS AND GASKETS AND A PISTON, THE MANFACTURER STATED IT WAS UNDER WARANTY AND ALL COVERED--COMET PUMPS IS THE MANFACTURER, THEY SENT NORTHERN TOOL ALL THE PARTS FREE TO FIX IT, AFTER OVER A MONTH, THE MECHANIC CALLED ME AND SAID MY PRESSURE WASHER WAS FIXED, I WENT STRAIGHT OVER AND PICKED IT UP, NORTHERN TOOL CHARGED ME $175.00 LABOR FOR SOMETHING THAT WAS COVERED UNDER WARRANTY, I WENT AHEAD AND PAID IT, I GOT HOME AND FOUND OUT THE BATTERY WAS DEAD, I THEN CHARGED IT UP AND FOUND OUT IT HAD NEVER BEEN REPAIRED!! I CALLED THE ACTING STORE MANAGER SHANNON-SHE LAUGHED AT ME AND HUNG UP ON ME! THIS IS ON TAPE, I THEN AFTER 4 DAYS WAS FINALLY CALLED BACK BY THE DISTRICT MANAGER, I TOLD HIM I HAD SEVERAL TAPED PHONE CONVERSTAIONS OF HIS EMPLOYEES WAY IN THE WRONG, HE STATED HE DIDNT CARE AND HE WOULD NOT LISTEN TO MY TAPES??? I PLAN ON FILING SUIT IN 2 WEEKS IF THIS HAS NOT BEEN TAKEN CARE OF.

I purchased my Husquvarna Riding Mower early October 2008. Within he 30 days I had to call Northern Tools regarding an hour meter and an oil leak. After two times hour meter came in right, as far as the oil leak a female manager told me to take it to a warrenty dealer in Mebane, NC. They had it for a week, ad replaced slump gasket. I parked it in te garage over winter. Took it out late May of 2009 and rode it around my yard. I noticed another oil leak. I took it back tot he waarety dealer. They said it was a warped crank shaft. Because of this the vibration casued the oil to leak at the gasket. They informed me to take back to Northern Tools, which I did that very same evening. The assitant manager questioned why I took it to Mebane, NC. instead of bringing back to them to colfax. I told them the female manager told me to take it to Mebane, NC. and not t Northern Tools, in which she was in the office and did not want to speak to me. They did not want to refund my money or give me a new Mower. They wanted to ship my Mower off to Colfax. The reason they did not want to refund my money was they said it was not in the thirty day sale period. In which I did exactly what I was told by Northern tools in order to try and get my mower fix. Also, once oil and gas had been added to it that it was subject to no refund. However, their the one that added te oil and gas to the mower when I purchased it, at no time did I added oil or gas myself. They called me back the next day they were going to give me a new mower in which they did. As soon as I got it I took it to my mechanic, which he told me everything was ok except it was a late 2006 model which was stored in a warehouse for two years. The service when I did pick up this mower at Northern Tools in Burlington, NC. was very poor to say the least, they did not help load this alone on my trailer, their attitudes was very negative towards a customer and unacceptable. It is a shame that I was going to continue business there however I am not giving them my money as a customer along with people I know in the present and near future. I would hope you take heart to this matter for the ones representing your store in Burlington, NC is giving you a bad rep.

I bought a wood stove for my home from Northern Tool. It weighed over 500 lbs and the company knew I was a private consumer. They charged me $85 to lower the lift gate to move the stove to the ground. Then they informed me, at the time of the delivery, that the truck would leave my stove out on the street. They donot bring it to your home. It was unsafe to do so since I live on a narrow country road and no way to move this stove down my driveway and into my home. Selling to consumers directly should include a delivery that is to the person's property. They charge an outrageous shipping and delivery charge and extra to off load this product. I am not happy at being victumized by this company and I will never do business with them again.