I have a 2007 Toyota Camry with ~ 20 K miles on it. I noticed an unusual sound coming from the AC fan in October 2008. I brought the car in several times to have it examined and was always told they were not able to reproduce the sound. The problem worsened and at times the fan for the heater and A/C would just stop working. I brought it in for its usual service and at that time the sound was occuring so they kept it for a few hours to find out what was wrong with it. They told me there was an issue with the blower motor and they would have to order the part. I scheduled another time to have the part installed (they had it for > 8 hours) and they say all the issues are solved. Well, I drive the car out of the dealership and now I note a new sound coming from the AC unit. I immediately turned around (I had left the place ~ 10 minutes earlier) and let them hear the sound. They note it and tell me to bring back the car next week. I do and as they need to have it overnight they give me a rental for one day (of course, I have to pay extra insurance and for gas in this rental) and make it seem it will be ready the next day. The next day comes and by 1 PM I've still not received a call. I xall the service person handling my car and do not hear back from him until ~ 3 PM. He tells me the car needs another part and that they will not be able to get it until tomorrow at the earliest. I now have to go back to the dealership to pick up the car seat I left in the car (done as it was ot be a one day job). When I get there I see the service guy and I tell him how frustrated I am. I don't yell, invoke any epithets, but still got my point across. The service manger decides that he is going to get involved and asks me why I'm 'giving the serice guy a hard time'. I tell him that he does not know the whole story and then he says 'yes, I do'. We have a back and forth during which he tells me today's cars are very hard to fix due to all their parts. He says that oftentimes diagnosing a problem with a noise is not something they are able to do and if they do not hear it they will send it out stating they could not find it. He says 'they used to call us grease monkeys, but now I have to be an electrical and a mechanical engineer'.
Througout all of this he acts like a bully, never really accepting responsibility for their lack of competence in handling this issue and seeming to be more upset that I'm complaining telling me the serice guy is doing 'everything he can' to help. I'm writing to Toyota and will let everyone I know NEVER to go to this place to buy or have a car serviced!