In April 2011 I purchased 6 tickets from Northside for a June 18 Ruben Blades/Gilberto Santa Rosa concert in Miami. The tickets I had ordered were supposed to be on the main floor level at $205 each, plus $25 for express delivery - some $1250 in total.

THREE DAYS before the show I still didn't have the tickets. I contacted Northside and an agent named Angela said that tickets on the main floor were no longer available, and that the best 6-seat contiguous block she could offer was in the sixth row of a center section in the balcony, and that she would overnight the tickets to my office address. I didn't think I had much of a choice, so I agreed.

The next day... no tickets. I called Angela again, and she went into major apology mode, saying that the tickets she had offered me the day before were, again, "no longer available", and now the only choice for a 6-seat contiguous block was IN THE NEXT-TO-LAST ROW, in a lateral section of the theater. By then I was starting to become afraid that if I canceled my order it would take months and a lot of luck to get a refund, so I accepted again... but not before telling Angela that I would give them the worst possible review on the Internet, and that I would NEVER do business with them again.

It's now two days before the show and I just hope to get my tickets tomorrow and enjoy the show as much as possible... from the nosebleed section.