I tried to order from this catalog but when I wanted to complete the order, all the sale prices were raised to regular prices. When I called, the customer service rep told me that when I completed the order they would automatically go down -- really? Just trust them? I asked him to please just take my order over the phone and was told it would take a whole lot of time to do that. Well, gee, whose time is the most important here? I have had trouble before but I do like their clothing. I'm just going to buy from someone else now and suggest others do the same. They need either a new website, a new training program for reps, or a whole new company philosophy. Something is really wrong here.

This is a rip-off company with rude little girls in customer service. I placed a sizable order over $300 dollars and was charged the max shipping fee of 19.95. Immediately after placing the order, I called to add an item and was told that I would have to pay another 6.95 because it was considered a new order. I felt this was not a customer friendly business and told them to take me off their mailing list. When I received the order, it was packed in a 10x10x10 box. All of the sweaters were squeezed into this tiny box and all of the earrings purchased were in one tiny smashed box. I you have to return anything they require you to use their expensive return shipping label. I contacted my State Attorney Generals office and was told that I can ship back any way I want.

Watch out for these people. They sent me something I didn't order and told me I bought it on a credit card. The number they gave me isn't even a card I have.?? I don't know if I have been a vicitm of credit card fraud but I am finding out. And when I talked to Northstyle they didn't seem concerned at all. They said oh well maybe it was a fraudulant charge and one chick said they get fraudualant charges all the time! WTF?? All in a days work at Northstyle or what? I had never even heard of this craphole.

NorthStyle is a national company with a catalog and Web site. They offer clothing for women. Their stuff is really cute, but I've given them chance after chance and I don't believe I have ever ordered anything from them without running into some sort of problem. Their customer service is AWFUL. Most recently, I ordered a pair of pants and shoes from their site. The order was canceled unexpectedly. I called their customer service department and the guy told me that the pants weren't available but the shoes still were. I told him I still wanted them and asked why I hadn't been notified (the company has both my e-mail address and, I believe, my phone number). He said they send those notifications by snail mail, which is patently ridiculous.

Anyway, the shoes order was ALSO canceled. I called customer service again and the 15-year-old who answered the phone says, "Like, all I can figure is that like, those shoes were showing up as available at the time, but like they were really out and like it hadn't shown up yet."

Please save yourself the heartache and trouble and stay far away from this company.