I travelled to New Delhi from Minneapolis on Dec 05 from DeltaNorthwestKLM Airlines. The first flight Minneapolis to Montreal got delayed due to some maintenance issues. I asked them that I have a connecting flight for Amsterdam and with the MSP-YUN getting delayed I won’t be able to catch my next flight to Amsterdam. They cancelled my flight form MSP-YUN and ask me to board to MSP-AMS flight and gave me a boarding pass.

I was waiting at the gate for the boarding to start for MSP-AMS flight operated by NWA; I heard an announcement for my name. The lady at the counter took me the boarding pass I had and gave me a new one. Well, I didn’t mind this. After ten minute I got another announcement….this time a gentleman gave me boarding pass. When I told him that I already have one, he got confused. He changed my seat as well. When I denied accepting that he offered me a window seat. Finally he I got the seat I already booked for. Ok, the rest journey till Amsterdam went fine.

Now at the time of boarding for AMS-DEL flight operated by KLM, a lady at the counter told me that she was unable to find my reservation in the flight. It took me 15 minutes to explain the entire scenario then only she started looking for my itinerary and gave me boarding pass for Delhi and I reached Delhi without any drama but things were worst over there.

I waited for my luggage to come out on the belt. It took 70 minutes until last baggage came out but mine were missing. When asked, A KLM executive standing over there told me that my baggage didn’t came with the flight. He was having a list of 25 passengers’ approximately whose baggage didn’t arrive. I filed a report over there and went my home. Three days later when my baggage arrived at my home I found lots of stuff missing from both the bags. The bags have longs cuts inside the outer compartments. I lost articles valued around $2100. KLM Baggage services department in India asked me to file a claim with NWA at my home location in USA.

Now in USA, They don’t have any phone no to contact them for claim regarding missing articles. Sometimes executives who attend call for claims regarding delayeddamaged baggage help you otherwise you are stuck had you have any doubt filling claim form. These executive don’t know what I need to fill in some fields in the claim form, pathetic situation. Finally I completed my claim form and attached all purchased receiptproof of ownership (I’m surprised to know that they require proof of your ownershippurchase receipt of articles you lost.) and sent it thru USPS. The next day when I checked the status on USPS website I found that USPS has to leave a notice to reschedule a deliverypickup the mail as there wasn’t anyone available to pickup the mails. Don’t know what’s going to happen next.

I wonder if US government has some mechanism for victims or regulations for Airlines so that hassle free communication can occur between service provider and consumer.