We contacted NorthWest Customer Service after my husband and I left our glasses on a flight from Denver to Raleigh, N.C. We were told that since it wasn't checked baggage they had no way to store items. What happened to our $900.00 worth of glasses that we had to replace? Do they just throw them in the garbage?

I hope those that transport organs such as kidney's, heart's never forget them and leave on plane. Who knows where they would end up.

This will change. I'm retired and have plenty of time to change legislation.

I was traveling on-board Northwest flights from Newark-Liberty International to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags were missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline’s office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone’s opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

We called NWA's customer care department and spoke with Joseph (who would not provide any additional information such as his last name or employee number). He was extremely rude and did not address our concerns. We will be writing to NWA filing a complaint. It's ironic that a representative at the customer care line is not trained in how to provide adequate customer service.

This review is for the new owner of Northwest airlines. I have a case where my wife flew to California to visit sisters, one sister was having some medical issues. Unfortunately her youngest sister died two days before returning home. She called delta and explained the circumstances, that she needed to change her return flight by one week so she could be there for the funeral. She gave them the name of her sister, the hospital where she passed away at, and the name of the funeral home.

The representative told her that it was there policy, that any changes to the original ticket, that there was an additional charges of over $250.00. I can remember when airlines had a heart and as long as the information could be verified there was no extra charge and would do what was necessary to not add additional stress to an already a very stressful circumstance. I when to delta’s website and contacted them via there email, that was on Sunday 4/19/09, I addressed my concerns and asked for an explanation why there was an additional charger for an unusual occurrence. That it was not planned, who can plan a death, and all of the information was furnished to there representative to be verified. Today is Wednesday 4/23/09 and they haven’t had the courtesy to even reply back.

They need to learn how to treat there customers and at a minimum reply back to my concerns. Because of there action or should I say lack of action, I will need to rate this airline with a negative 4. I guess being the biggest makes you care less about customer service.

Delta has lost my business for ever and will recommend that our employees find another carrier to meet our traveling needs. Delta may have made a few dollars but will lose allot more (loyal customers).

On a Scuba vacation to Florida, NWA lost my luggage with my scuba gear in it. I reported the lost immediately. I was lied to about the whereablouts of my luggage. They did not want to pay for rental of scuba euqipment, they were jerks about what I could spend even though all my clothes was in my luggage. I spent the 5 days without my luggage. They gave me $180 reimbursement. That's all! I called several times and sent emails and they do not respond!! I filed a reimbursement form after 5 days- I have not heard anything from NWA. It has been a month since they lost my luggage and I have not heard anything. That is absolutely unacceptable customer service. They lost my luggage.

I am appalled at their behavior!