Called NWA for a bereavement fare. Agent quoted $419 and I booked the flight in good faith. Received email confirmation and fare listed was $728.

Confirmation #3REP3S.

Called NWA and after more than an hour on hold and talking to 4 different people including a supervisor I was told that the agent made an error and they would not offer me the lower fare. The only option was a slightly lower fare if I returned the following day or take a refund, take it or leave it.

NWA would not make any effort contact the agent who handled the original booking.

In following up with a travel agent I was able to find a slightly lower fare for the exact same itinerary, which NWA didn't take the time to check or offer me as an option.

Apparently, they think that people who have suffered a death in the family just won't notice this bait and switch tactic and the increased fare.

My first ever journey with NWA came out to be a bitter experience. Let me just narrate the story in short. I started from Seoul to Detroit by NWA flight on 18th of Feb 2008. the ticket was booked few weeks in advance with all iterinary and meal preferences confirmed. After flight took off Incheon airport, the flight attendant came with polite smile and told me your meal is confirmed. And she wished me a good flight. But to my wonder when actual food came with VGML label and my name on tray, what i found inside the tray there was full bowl of Chicken which was later confirmed by same attendant. though the label was confirming food to be VGML. Attendant said she doesn't have any replacement for this, however she tried to help me with food from business class which again was not vegetarian. My journey was 15 hours long and such careless treatment and that too my first ever journey with NWA, i got shocked. To put more salt on my wound she offered me vouchers of 10$ , so that I can go and eat after 15 hours of flight, till then I was expected to remain starved.

With this experience I have decided never to travel by NWA again in my life. I often use European , gulf or other wonderful Asian airlines like SIA, cathay, Asiana. It made me feel that these north American based airlines are just pathetic as I heard in terms of customer service. On top of that she didn't give me any feedback form and advised me to go and check website to login my comments.

Vegetarians please beware that you are not in good hands if you ever want to travel by NWA for long haul flights. other observations I made in terms of dirty restrooms, aged attendants, limited food, limited drinks(that too if you pay separate for drinks), broken headphones. of course the leased smiles on the faces were bit of air in desert.

Hope such airlines do wonderful business by ripping off their customers who has little or least respect for vegetarians. Would you like to travel by NWA after reading by terrible experience. Good bye NWA, you don't get my business, I would take normal Asia or Europe based airlines who treat me as normal passenger with respect.

Finally after lot of trouble and miserable journey after 2 weeks I got a reply from their customer service and she said this concern has been forwarded to director food service. This airline is a big joke specially when you fly over different continents. Please steer clear from this airlines, else you will loose your peace of mind plus you will starve, probably you might get some vouchers as compensation of your starvation and lip service from their customer service agents. I feel these kind of airlines cannot be competent and hence their business. It makes them one of worst airline to fly.

Vegetarian just be alert that they would call your meal preferences as very special dietary need, as you don't eat dead animals however you may be vegetarian from your birth which is nothing special. This airline is hardly educated enough to even respect vegetarian customers. They don't deserve our business.
Just avoid by all means if you do not want too loose your peace of mind.