My only complaint is that the items i order are not free shipping but $10 for shipping isn't too bad given the huge savings on the meds from northwestpharmacy.com. Not sure why you didn't see the notice in all the checkout screens saying that orders were delayed during the holiday season because of more mail coming into the usa and the new security screening of that mail. Northwestpharmacy even sent an email about it and posted a notice on their blog, twittered and face booked the same notice. And it is true that mail packages worldwide were delayed during the holiday season in large part due to new methods of security screening being implemented and I know because my husband works for USPS and told me it was a nigthmare at customs getting the packages screened and cleared. There many news reports about this too so I wouldn't fault the company for this. I've ordered for more than 2 years from them and one needs to be aware that when you order rx drugs from another country, it takes 2 weeks on average to arrive because of customs clearance times which back up especially at christmas at which time it can take up to 4 weeks. For people who want their meds immediately, they should pay the prices at their local cvs pharmacy but i prefer to pay 20% of the price and buy online from canada or europe.