I purchased norton 360 2.0 upgrade-virus protection for my computer June/18/2009 and it has never downloaded properly. in the interium I had problems with my computer. I am told since the purchase that I have no protection. Therefore I am hoping you can help me and since the program was never down loaded to my pc I hoping you will date my protection to begin from date of correction . my order number is 2094250832 purchased june/18/2008 Thank you.