I renewed my Norton 360 on February 6, 2009. Within two weeks I got my first virus. I was told I had to pay for them to clean out the virus. I paid $140 for virus/spyware removal and pc tuneup and boost. Then again on April 11 I received another virus. Once again they told me I would have to pay to have it removed. I asked what was the point in having the protection if they weren't protecting my computer? They said they are not responsible if I open or download a virus. I have Norton on my main computer (which was hit twice with a virus) and on my laptop. I had a friend totally remove Norton from my main computer (I refused to pay them again) and uploaded another antivirus program. I've had no problems since.
Now I am having a problem with Norton's live update program on my laptop and the Norton Icon disappeared from my bar at the bottom. When I called they said I could have them fix it for me for a price. I opted to have tech support walk me through it for free. I have literally been on the phone now at 11:55pm for WELL OVER AN HOUR waiting for tech support. Maybe they don't really have free tech support. I bet if I offered to pay, I would have had a tech on the phone long time ago.

I bought Norton 360 on line and was supposed tohave 30day trial. I was charged right away and now have been charged again. Please return my money

NEVER DOWNLOAD ANY NORTON PRODUCTS ON LINE

Norton is for mostly advance users, as there is NO Service

NORTON 360 Is Very dangerously to download off any site, save money and time

NEVER upgrade on line, slows your computers down.

NEVER allow them to connect to your computers slows our computers down.

NEVER seek on line help, via chat slows your computers down.

they want to mess up all your settings. It will really slow your computers down a lot a problem, the techs are not going to help you, if you ever notice they are all from the middle east, and they love to mess up are computers with virus and block and windows updates.

Always near the end of your subscription, uninstall the program and click yes when it ask to save your data and reinstall from your NEW DISK ONLY Then you can make your own settings and allow for the Windows Updates to keep your computers safe.

I would like to say that Norton in itself are scam artitsts. They had me purchase a virus removal for $99.99 to remove a virus that Norton 360 never picked up on its own. With no other soultion in mind I listened to the tech and purchased the $99.99 virus removal to fix my computer issues. After 4 consulations my problem still existed! I then called Norton and spoke to a rude women who told me the virus removal is not refunable and when I asked to speak to someone higher than her she told me she was the supervisor. When I asked for a phone number to make a complaint she still refused saying they would not tell me anything different. She barely spoke a word to me, all I could hear was her loud breathing on the phone and long pauses like she didn't want to deal with me or the issue at hand. I don't know what alternative to take. They had me pay for a program that they knew they would steal me out of $99.99 and now they tell me I have no other options or no one else to complain too. Please assist me in talking to an intelligent person who actually can be of some customer service assistance.

I ordered a Norton 360 anti-virus product online - sold by Symantec. When I received confirmation that my product was shipped and charged to my account, I looked all over for shipping information and was only able to locate DigitalRiver.com. I was unable to contact Digitalriver.com, nor was I able to contact anyone at Symantec as the websites provided no phone number or e-mail address and kept reverting to the original menu. I called Norton California - only to be directed to another number aimed at selling you more products. I called a 24 hour number at midnight and was put on hold for 21 minutes, with no response other than funeral music and instructions to continue staying online. I then clicked on the refund button, only to be redirected to the main menu again.

Norton is supposed to be a reputable company. There were many similar e-mails complaints online on the Symantec website. This is a scam and it is worth reporting. Any major well known brand, that does not provide a means of contacting customer support nor delivers a product that was purchased, or means to get a refund when not delivered should be investigated.