TO MANY PROBLEMS, LIKE ALWAYS GETTING A NETWORK ERROR, OR HAVING TO DOWNLOAD EVERYDAY, NO SCREEN GOS BLANK LOSE SCREENSAVER ALREADY PAID FOR THIS SERVICE AND WOULD LIKE MY MONEY BACK $59.99 I WILL NEVER USE THIS SERVICE AGAIN

Like everybody else I got charged an extra 59.99 dlls when renewed my norton antivirus and wondering if this written complain will do any good to get our money back.

I just bought a computer from Best Buy and I had them tweak it for me so it runs faster in Alaska. My daughter bought a computer in Pittsburgh Pa the day before and bought Norton 360 software. Well I went on to download a trial version which it stated to me that if I cancel it before 30 days I would get my money back. It was just a trial version. Well as soon as I put it on but I never downloaded it to my computer my daughter called me up and told me what she had done. Well the very next day I canceled the subscription and got a confirmation notice in my email saying that I canceled it and was supposed to get my money back but ended up they still charged me and I didn't get any credit on my account for it. So what is going on. Is Norton hurting that much that you guys are robbing people of their money. This all seems like a huge scam. I do have Norton 360 3.0 on my computer but its from my daughters disk that she bought. It has 3 uses out of it. So I would like to have my account credit back for the $69.98 that was taken out. 06/23/2009 DEBIT C&C DRI*SYMANTEC MYORD.COM/SYM MN $69.98 This is what I see on my account.
Dear Gerald Altman,

We have recently cancelled the following subscription.
Subscription Details:
Original Order ID: 6991824112
Order Date: Jun 21, 2009 1:52:01 PM
Product Name Subscription Date Expiration Date Amount
Norton 360 Version 3.0 Upgrade 06/21/2009 07/21/2009 $59.99
Extended Download Service 06/21/2009 07/21/2009 $25.99
Norton 360 Version 3.0-30 Day Opt-out Trialware 06/21/2009 07/21/2009 $74.99

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Norton Support
www.symantecstore.com
So what is going on my account is being charged but you guys sent me a receipt showing you canceled it.
Gerald Altman email address [email protected]

Hello, recently I purchased Norton 360 from a retail store and i installed it and it seemed fine...but then it started showing error messages and your staff technicians tried to fix it and the research team said they would contact me within 24 hours...it has been more than 3DAYS!!!

* i tried to get help from your technicians AGAIN! and someone called Vignesh said the only way to fix the newly purchased program was if i pay MORE money!!!...I have already paid for this program..THAT DOES NOT WORK! and now I am expected to pay more than the program cost to make it work!
* I am quite outraged at this ridiculous turn of events and I demand that I get better customer service and do not have to pay for something that should not have had problems in the first place!
* I am a patient person but I do not take kindly to being treated like a fool!
* I want my program fixed for no charge...it is not good enough to ask me to pay when the product does not work as it should!
* If I do not get some satisfaction from this matter, then you can be very sure that I will take this matter much further!

Thank you,

I bought Norton 360 2.0 in March of this year. I installed the software, registered it with Symantec, and it was working and doing its job just fine. I had received several updates to the software (as expected for virus recognition, etc).

Last month I received an email from Symantec offering a "free upgrade" to Norton 360 3.0. The advestisement emphasized that since I was a registered license holder, I was eligible for free software upgrades.

My assumption was that I would get the "free upgrade" and when the year on the license I purchased expired Symantec would bill me for the next license. Obviously, I was mistaken. The upgrade install eliminated my Norton 360 2.0 software and installed Norton 360 3.0 on a thirty day trial basis, and asked me if I wanted to purchase a new software key to keep Norton 360 3.0 working.

This certainly was deceptive advertizing. It isn't free when you have to buy a new software key. I wrote directly back to Symantec by email complaining about this practice and have not heard a thing from them since. I will reinstall the Norton 360 2.0 on my laptop, but once the license expires you can be assured I will find some other security software for my computer and it will not be Symantec.