I got an email telling me that my service with Norton was about to expire...then there was a charge on my account...what is going on here? I did not authorize any charges or renewal before all this happened. Is my service up to date...has it been upgraded fort the 2010 edition? I have not received any notice from Norton that this is the case. Please respond. I am sending below the original order for service in 2008 for you to see so that this can be cleared up.
Thank You,
Marguerite Johnson
RE: Symantec Order Confirmation For Order #2092836794 (KMM27300145I11273L0KM)‏
From: Symantec Order Confirmation ([email protected])
Sent: Sun 4/11/10 2:39 PM
To: Marguerite Johnson ([email protected])

**This is an automated response.**
**Do not reply to this message.**

Thank you for choosing Symantec Store.

Our contact information has recently changed. If you require the assistance of our Customer Support Team representatives, please visit our Customer Support at:

http://www.norton.com/cs

Here, you can request information regarding the following:
- Download a digital order
- Check the shipping status of a physical order
- View and print an invoice
- Questions on installation
- Errors in software
- Help with features
- Updates, new drivers
- Subscription issues
- General questions regarding the product

NOTE: Emails sent to [email protected] will no longer be reviewed by our Customer Support Team.

Thank you for contacting the Symantec Store.

Sincerely,
Customer Service
Symantec Store
http://www.symantecstore.com/global


Original Message Follows: ------------------------
To whom it may concern,

I see where Norton has charged my account for the year 2010 (for the second time...without my authorization ). Since I have paid for this, when will it be downloaded/upgraded to be reflected in my service? I would also like a copy of the disk sent to me.

Please take me off your automatic system for this product for the future.

Marguerite Johnson

--------------------------------------------------------------------------------
Date: Tue, 25 Mar 2008 11:45:50 -0500
From: [email protected]
To: [email protected]
Subject: Symantec Order Confirmation For Order #2092836794
CC:


Thank you for your order

Dear Marguerite Johnson,

Thank you for ordering from the Symantec Store on 25-MAR-08. We hope that you had a pleasant shopping experience.

Please retain or print this email as proof of purchase and to refer back to your order.


Need Download Help?


Order Summary


Order Number: 2092836794
Order Date: 25-MAR-08

Marguerite Johnson
Self
11805 Bunchberry Lane

North Potomac, MD 20878
United States
301-9773912
[email protected]


Qty Product Name Platform Delivery Method Price
1 Extended Download Service License Certificate Download $9.99
1 Norton 360 Upgrade Windows XP/XP Pro/Vista Download $59.99
1 PC Jump Start Windows XP/XP Pro/Vista Download $59.99


Sub Total: $129.97
Grand Total: $129.97


Product Name: Product Key Product Serial Number
Extended Download Service
Norton 360 Upgrade T3XR3K9JBK7JMBMTWF826KP2K P9BBQHWR8FWX
PC Jump Start


Additional Information


Thank you for purchasing our PC Tune-up Service. When you are ready to install the product on your computer, please contact us at our toll free number: 1-866-428-1266. When you speak to our agent please provide your order number, and you will be immediately connected to a Norton expert.

This service is available 24 hours a day, 7 days a week.

Please note that your entitlement will expire 30 days after purchase date. Additional cost for more than one PC installation.


On-going Protection

This product includes On-going Protection, which keeps your computer protected against the latest Internet risks by automatically renewing your subscription at the regular price (plus applicable tax) at the time of renewal using the credit/debit card provided in connection with your original purchase of downloaded product.

Symantec will send an email with the renewal and billing details prior to your subscription’s expiration date. You authorize Symantec to use the contact and billing information you provided for your purchase to charge each renewal. You also authorize Digital River to transfer the contact and billing information you provided for your purchase today to Symantec for this purpose.

You may cancel On-going Protection at any time. To cancel On-going Protection, please complete an On-going Protection Cancellation form for each product. You will need to provide the order number and product key included in this Order Confirmation email. You will receive a response confirming that your request was received. Symantec will not automatically renew your product subscription. Your product will prompt you when your subscription is about to expire.
Rebates:

Rebates are valid in US & Canada only. For more information concerning rebates, please visit http://www.symantecstore.com/rebate
Thank you for your order.

The Symantec Store Team
For all other questions or assistance related to this order, please visit Symantec Customer Service at www.norton.com/cs.
Symantec Store Customer Service is provided by Symantec. Any refunds, as applicable, will be processed by Digital River. All physical products (e.g. boxed shipping products) will be shipped by Digital River, Inc. Digital River is the authorized e-commerce merchant for the Symantec Store.

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