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November 14, 2008
Double charge
On my Master Card I was charged for Norton Annual Renewal 5543286M700XDXD6H $ 51.99
And Dri Symantec Myord.com/sym mn
5543286M80027552W $39.99
Please refund me for the $39.99 charge which I purchased before you renewed the previous subscription.
Thank you.
Sr. Ernestine
1-318-448-3187
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November 10, 2008
double charge, need credit to account
was charged for 59.99 and 69.99. only downloaded one. need credit to my credit card.
10-07-08 and 10-25-08. please reply.
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November 9, 2008
Unauthorized charge to credit card
I received notice that my credit card had been charged $76.29 for a renewal to my antivirus software. I did not authorize a charge to this card.
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November 3, 2008
Subscription
I have new computer and downloaded Norton AntiVirus which I had installed on my old computer. My expiration date is 04-AUG-2009.
My order number is 2094614831. When I down loaded it said I had a 15 day trial period. It also wants me to pay $39.99 to maintain this service?
Please correct this for me.
Thank You
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October 13, 2008
Billing
I was already charged for the antivirus on 9-02 08 and they e-mailed me and told me I had to renew my subscription. I already have the new version on my computer, it was down loaded on 9-02-09.
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August 28, 2008
Scam and cheating
I was charged directly from my bank account two weeks before my Norton Anti Virus subscription was due and when I called to let them know that I did not want their service and wanted a refund I was told by their representatives I would get my money within 5 to 10 days, it has already been almost two months and still no sign of my money. Every time I call to inquire about my money it is always the same story and my problem never gets resolved. I do not ever recall ever enrolling in their automatic renewal service, which they claim I did. I just feel that they are constantly lying to me and hope that I give up so they could keep my money.
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August 7, 2008
Annual charge 49.99
I did not authorize the annual charge of 49.99. We don't even use this service any more. How can i get my money back... Plz advise smb!
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June 1, 2008
Double billing
I renewed my Norton AntiVirus and was charged $49.99 on 5-1-08 by Dri Symantec Dell and was also charged $49.99 on 5-3-08 by Norton. I see there are a lot of complaints just like mine.
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June 1, 2008
Unauthorized charges
I sent a complaint in on April 29, 2008 and still haven't heard from Norton. It appears on my charge statement for two charges. One is false. After reading several of the complaints, it looks like Norton has charged lots of people two times. Charging for services not ordered. Maybe the Better Business Bureau should be notified. Plus my renewed Norton says 2006 and should be 2008.
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April 30, 2008
i am not using your product but you have charged it against my credit card.
norton not authorized to make a charge against my credit card, I have not used their product for quite a while and have cleaned them out of my computer. the money should be returned to my acct.
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