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July 28, 2008
billed twice
i was billed on 07/07 for renewal and then on 07/14 by symantec both charges 49.99. please cancel the 07/14 charge to my credit card.
ray vold
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July 17, 2008
renewal fees charge for service not used
I recently received my visa statement with a charge of 70.09 from Norton. Apparently it is for an annual renewal charge for their internet software. I do not use their product and did not authorized such a purchase either by phone or by computer. The phone number to contact them have all been useless to me as I am told I cannot contact them from my calling area. I want my money back and to have nothing further to do with this company. Any suggestions as to how to get my refund and contact this company would be greatly appreciated.
Pissed off and frustrated.
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July 4, 2008
Charges on credit card
I was unsuccessful in installing the 2008 Norton Internet Anti virus program. I made 2 tempts to download, both charged to my credit card at $49.99 and $59.98. Both downloads were corrupt and would not install. I purchased a CD version at SAm's at 49.99 +tax=$54.24, which also did not install. It locked up my computer.
I had to talked the computer to a shop to remove the fragments of Norton at a cost of $82.50. I have used the Norton Anti virus product for years and never had a problem. This mess has cost me a total of $249.21
Please, reverse the charges of $49.99 and $59.98 from my credit card. I would also like to be reimbursed for the additional charges that were caused by this produced.
Sincerely,
Heidrun Harris.
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June 28, 2008
Unauthorized use of debit card
Do not use norton anymore because they suck more ways then one. In this case they stole 69.99 for a update on a virus software. I think they are the virus and still can not get them off my computer.
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June 26, 2008
Overcharged my account
One year subscription of $59.98 was charged on my card on 04/22 and then charged again on 05/10. Beware all!
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April 23, 2008
Norton Anti-virus charges
On 29th of March I was charged on my Visa £30.00 for Symantec Renewal 276165600 and on 4th of April I was charged £29.99 by Dri* symantec UK www.Myord.com for the same protection.
How do I receive a rebate of one of these amounts.
Keith Tytler
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April 17, 2008
double charge for renewal
I was doubled charged on my account for renewal of Norton anti-virus protection for my computer. One occurred on 2/12/2008 and the second one showed up on the next bill dated 3/21/2008. The charges were different each time. one was for $59.99 & the other for $49.99. I would like this rectified & credited back to my account. In the meantime I will contact the credit card company to also look into this.
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April 12, 2008
Double billing!
On March 19, 2008 I extended my Norton internet security for Windows xp & up graded as well, to accommodate additional computers (Order # 772769123) @ $69.98. On March 29 you charged me for a Norton annual renewal @ 52.99. Some how or other someone in your organization failed to notice the duplication in billing. A credit for $52.99 should be forthcoming, hopefully soon.
Thank you,
Willis Cashman.
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April 6, 2008
anti-virus
I ordered one yr, .of protection. I have paid for it by credit card (and it has appeared on my monthly statement and is paid) yet I keep getting pop ups that say my coverage has exoired. I have used this process for a few yrs. and never had a problem before.
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April 1, 2008
renewal without permission
My anti-virus was renewed wiothout my permission and my credit card was charged $50.49. I do not use the norton product in my computer any more. I have removed the norton anti-virus from my machine a few months ago. I would like the $50.49 charge removed from my capital one bill removed.
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