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Jack
July 27, 2009
Awful, awful, awful
On 9/19/08 I noticed that my Norton antivirus program was turned off. Message was that there was a problem with my credit card. This was a subscription already paid for on 2/23/08 with an expiration of 2/23/09. The card used expired in 9/08/08 but Norton was paid long ago! I updated my info, followed the directions, and could not reinstall the program. Frustrated and needing immediate protection ( I have an online store) I downloaded a competitor's program and discovered that my computer was infected with numerous viruses not detected by Norton. Explains why my computer now works faster with fewer errors! There was no reason for Norton to block service on 9/08 when they were already paid in February 08! I've had it with Norton and will never use their products again.
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Jim&Cathy
June 26, 2009
Charged for two copies of same product different dates
I ordered a renewal of my subsripton an must have done something wrong as two orders were placed for the same product.I had to change Credit Card Numbers and think that at that time I messed up
The order are May 21, 2009, Installed asa download renewal of subscription #5556065114 and oredr #6968900712 Date June 18, 2009, not downloaded.
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fuggnorton
June 6, 2009
Waste of money
Got a virus that turned off Norton...really not fun seeing "you have turned off your antivirus" when I haven't done ANY such thing. For a yearly rate I would expect some...I don't know...protection?? I honestly would have paid a 5er to not have to deal with constant pop-ups and system checks that 'find' and 'fix' the same virus every day. To be completely honest I have never in my life been so infuriated by a product (and I've owned an ASUS product, so that says a lot)
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don williams
June 3, 2009
registration&rebate
yes i downloadednorton antivirus when i went to register it they asked for a product key wich i don't have .
this product also has a $30 rebate and i don't have a printer
how do i subit my rebate?
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Marie Wilhoite
June 2, 2009
Did not correct problem
I spent over 3 hours last night and gave them a $99.99 payment to get a problem fixed to no avail and today I can't seem to get in touch with them.
I talked to Anoop and Geethu in India. Finally after 1AM, I went to bed and tried this morning and the site was "not responding".
I need help.
Marie Wilhoite
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Jacob Sites
May 16, 2009
Antivirus protection
I authorized anti virus protection on my laptop for one year at $39.99 and was charged on my credit card $59.99.
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Anthony Gramuglia
May 5, 2009
CC being billed for purchase I did not make!
I received my CC statement upon my review I noticed your company is billing me for this software. I have not received this software and my computer is not licensed to norton. Please call me to discuss this matter as soon as possible. Thank you for your cooperation in this matter!
Anthony Gramuglia
Countryside Management
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Derold Rice
May 4, 2009
renewal
I renewed my norton antivius on the 2/22/o9. You keep sending me a notice the i have to renew. I already payed $69.98 and that is good for a year. I got some numbers i don't know what they mean. These are the numbers.
241006 and 567441.
My email is drice1930@yahoo. com
I think this is the phone number to call you. 1748492365 is that right. Thank you.
Derold Rice
Linden, Wi. 53553
cell phone 608 574 8748
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Bonnie Moses
April 6, 2009
Can't run scan for update of antivirus
Can't run scan for update of virus
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Ellen Whitney
March 31, 2009
did not work to protect computer
We purchased the Norton Antivirus program on 9/16 for a brand new Hewlet Packard Lap top that our son got for graduation. This past week that program failed and the computer contracted a virus that has made it unusable for the moment. We would need to know the warranty policy of this program and how we can get our money back for something that does not work.
Ellen Whitney
Bethel, Maine
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