I tried to renew my antivirus subscription online. My computer shut down before it finished downloading. There was a charge for the norton antivirus subscription on my mastercard, although it didn't finish downloading. I would like a refund for this product since I was unable to download and use it.

i was charged 49 dollars for norton renwal without my approval. i paid 120 dollars to get norton . when i was checking my account i found that norton has charged me 49 dollars more for the renewl of norton antivirirus knowing that my norton antivirus has stopped working 3 months ago. i do not understand why they charge without any call or any previous contact to let me know. i am now trying to get my money back, i do not know if it is possible or not.this a lesson that makes aware of the fraud that can affect everybody.

I renewed my Norton Antivirus software online but I couldn't get it to renew. I kept getting a error message and was working with solutions.symantec.com to fix and after 5 attemps the help was shut off. I don't want to pay for this. But they won't let me send them info over the net anymore. The cost was $42.65 on my Visa card.!!! Can you get me any help?

My two-year Norton Antivirus subscription is about to expire in three days. I am having a resubscription problem, yet I am unable to contact Symantec via the links on their web site.

I recently received a credit card bill that lists an automatic subscription renewal for their software that I did not authorize. I was planning to use a different credit card than the one I used last time, and it is creating a problem. So unfortunately they already billed me, but the software I paid for did not load; also I was not ready to resubscribe until a day before my current subscription expires. I feel like they tricked me into resubscribing, and resubscribing earlier than I would have liked to. Not only that, but they billed the wrong credit card number, and gave me a one-year subscription when I was planning to buy another two-year subscription. What a mess!

Now I don't know if I should go ahead and do a subscription download from the Symantec web site or not. I am afraid that they will double bill me, and I won't be able to complain to them. All the links for free Symantec technical support do not work; when you click on them, nothing happens! I feel like I'm losing my mind! I guess my only recourse is to call their head office in Cupertino, a long-distance phone call from where I live; hopefully I can resolve the problem that way.

I think Symantec is really overstepping their bounds by automatically resubscribing their customers. They have billed me for a one-year subscription, but have failed to give me instructions on what to do next. I feel like I don't even have the satisfaction of subscribing when I wish to do so. If they really have faith in the quality of their product, why do they have to resort to trickery to force people to resubscribe? Also why do none of their free "contact us" links work?

I was charged twice for my Norton Antivirus. Once on 2/9 for $61.98 by DRI*Symantecstore and again on Feb. 16 for $52.79 by Norton Annual Renewal. Can you help me get a credit?

Thank you!

Susan Batchelder