There should be a notes sent out be for you bill a persons Credit Card. This way a person can say oh yes please set me up for another year, or I was not happy with your product and to take me off your list. Also there is times you help some one out and they use your card and it should be a one time use. So if the Card holder and the account is different this should also send up a red flag, to not use the credit card for a renewal.

We were billed on our credit card for DRI*symantecstore/www/m.mybrd.com.mn $49.99 to renew Norton Antivirus. We were also changed a fee from Norton Antivirus systems. I think the charge from DRI... is a fraudulent charge. I did not request anything from DRI...

I renewed my norton antivirus subscription with DRI SYMANTECSTORE on the Jan 5,2008 for $39.99 after receiving notification that my antivirus program would be expiring in Feb. This charge showed up on my Jan credit card bill, and was on my new card.

On my Feb bill I again received a charge for $39.99 from NORTON ANNUAL RENEWAL. This charge was against my old credit card which had been replace with a new card. This is a double charge for renewal of my subscription which I have had since for several years.

I contacted the credit card company and they are willing to file a dispute but would like me to talk to Norton or Symantec first. The problem is I can not find a way to get thru to explain this problem. The e-mail method does not give me a clear option to talk to accounting, and I really don't want a 30 minute wait on a telephone as is indicated in that choice. The need a simple e-mail contact to resolve a problem where details can be sent like this.

Can you provide a method to resolve this, if not I am going to dispute both charges.