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September 11, 2008
Billing
I have been getting a notice on my computer for about a month now that my subscription was expiring. I hit renew and than it said it was renewed and nothing more needed to be done. Kept getting expiration notice so ignored it until a couple of days before it expired and renewed it again. Again it said I need to do onothing ahd then it just expired. Tried everything to get it renewed, and it looks like I have it renewed, plus another invoice that says that I have ordered the 2009 version. The order number 775921941 is for 2009 version and total of $66.98. The other invoice order number 4926994812 is the renewal for $48.98. Please credit my account for $66.98. This has been a total nightmare trying to get it renewed, and no telephone number anywhere to talke to someone. Please respond.
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September 8, 2008
Have paid twice
Was unable to finish down loading ANTI-VIRUS so went to Smiths and bought software and installed Product Key; JHVX7-4XYFT-73GMX-JMQXY-YQT9K.
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September 3, 2008
Symantec
Your left hand does not seem to know what the right hand is doing. I have renewed my protection but keep getting emails that my subsecrition ran out August 30, PLEASE try to to retify this or do I have to go to another company for on line protection. Norman P. LeClair
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September 3, 2008
Non delivery
On 21/08/2008 I ordered and paid for NORTON 360 2.0 and authorized a payment of Can$70.59 on my MC. I was told it would be received within 3 days and still have not received same. I would like to know the status of the order.
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August 27, 2008
too complicated to down load
too difficult to down load after buying renewal on the internet.
help please
Page
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August 27, 2008
Charges for unnecessary services
1. I had a message popping up from AntiVirusNT2008 which a Yahoo article describes as very bothersome but non-malicious.
2. I ran Norton 2005 which had all virus defs current. I have a subscription and I ran an update just before doing the scan.
3. I decided to upgrade to 360 v2 - - paid $59.xx - also paid $8 for 1 year maint or something - - downloaded the program and attempted to run. - - Instructions said to first un-install old Norton programs through Windows Control Panel program. I did this. It appeared to be a clean un-install of Norton 2005.
4. Started install of downloaded 360 V2 - - the installation failed.
5. Downloaded Norton Un-install tool - - and ran
6. Attempted 360v2 installation again - - it failed again.
7. Got on Norton Support Chat - - about 7:45 pm - asking for help installing new softare. Got transferred to several people - - a couple tried installation.
8. Someone said the problem was virus infection - - I paid $99 for "consultant" to remove virus -
9. Transferred back to another technician to do installation. He worked on it quite a while without success. He finally stopped trying and stopped responding.
Now it is 2:55 am the next morning and my software is still not installed. I doubt that I needed the virus removed - - if the software was installed that would have taken care of it.
My priority # was 489323583 - - I am too tired to look up the receipt number for the $59 software or the $99 'consultant fee' - -
Since I was instructed to remove Norton 2005 I now have no virus protection!
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August 23, 2008
chg on virus protectin
I was not told the chg for anti virus was 66.98. After reading all the complaints I have decided to inform the appropriate state dept. for an investigation into false charges to credit card accts. for this service. I ws told my antivirus was to be haft the cost of the above charge. I have also notified my creit card of this chg and am now filing a hold so an investigation can also be done by the credit card company as well as our state communications department. I also reccomend all others to follow this path if you feel you have been scamed.
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August 23, 2008
I didn't renew my Norton
I didn't ask for a new renewal. I lost £39.99 from my credit card. I want refund for that. The product number is 276165600.
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August 22, 2008
renewal
I have been charged for a renewal of norton, and I have never agreed to that!! I don't use it anymore, and if you do not return my money a.s.a.p., I will contact my lawyer immediatly. I know I am not the first one to complain about this matter..
Lea Holm Øe, Denmark
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August 15, 2008
BOGUS ANNUAL RENEWAL
AN UNAUTHORIZED NORTON ANNUAL RENEWAL
FEE APPEARED ON MY CREDIT CARD STATEMENT. I DON'T EVEN HAVE NORTON ON
MY COMPUTER. I USE THE OTHER GUYS. REMOVE THIS BOGUS CHARGE.
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