On 02/02/2011 I went online to renew my Norton Anti virus for 2011 and the first one I tried to purchase, I didn't notice till after, when I was checking over my order. That I had checked the Norton 2010, which I had already and it had expired.
I tried to cancel my order but was unsuccessful.
I believe it was the next day when I again purchased the Norton anti Virus Software for 2011, this time I did get the correct year.
I didn't know if Norton would notice that my first order was for 2010 and just not bill me for that one. That was not how it was.
I would appeciate it if you would remove the incorrect order and credit my charge card with credit for $ 59.99. I did not get any software for the charge.
Thank you,
Patricia A. Harden

I ordered this product on 11/3/2010 and thought I had downloaded it to my computer. When I clicked on it shows that it was not purchased, and Norton has no record showing that I purchased it. But when I bought it and charged ti to my credit card it wenet through. I did not ask for it to come in the mail, I always download straight to my computer. Can you help me with this? I do not want to purchase another package. I paid 68.98 on 11/3/2010. Thank you, Maria Amos.

My Credit card was charged for software renewal. I do not even have that computer as I purchased a new Dell Laptop . My credit card company said we authorized this to be done. Have not ever received any kind of correspondence from them stating that they were going to bill me.