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B. A. Campbell
January 15, 2010
Double billing for service and charging for service not wanted
I was charged twice $ 99.99 by Symantec for removing a virus from my pc and charged $ 139.99 for removing a virus and for an annual renewal fee which I didnot agree to. I called Symantec and talked to a customer service rep and he agreed that Symantec did owe me the money. I asked them to send a fax to release my funds but was informed that this company does not fax.
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Gofer
September 2, 2009
No service
I renewed my Norton Security for my computer, they took my money but I don't have any service. Has anyone else had this problem? I don't know how to get in touch with the service to find out what the problem is. If anyone can help me with this I would greatly appreciate it.
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Luxx
June 8, 2009
Overcharged
Did not order want my money back!! $ 44.99
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Janie L. Eldred
May 22, 2009
Overcharges
My husband is furious that we were charged 2 times for the same Norton Security service on 4/13/o9 in the amounts of $ 89.98.
On 4/14/09 I upgraded to the 2 yr. plan and neither of the $ 89.98 charges were removed from my Mastercard.
Please notify me immediately about correcting my account.
I will not use Norton Symantec products in the future, if this
extreme overcharge is not corrected.
Thank you.
Janie L. Eldred
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JUDY E WESTMAN
March 6, 2009
PRODUCT WILL NOT INSTALL
I ORDERED A RENEWAL OF MY NORTON AND IT COULD NOT BE INSTALLED ON MY COMPUTER - AFTER 7 ATTEMPTS I TRIED TO CONTACT CO. AND COULD NOT GET HELP SO I CANCELLED BUT THEY BILLED ME ANYWAY.
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norton symantec
February 7, 2009
was charged on credit card, followed directions, but computer says subscritpion is expired
ordered norton anti-virse on jan 2 09 followed instructions to download, computer shows that I am still without protection . i have done everyting that was in the instructions. want to know what the problem is and how to sovle it or take charge from credit card.
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Marjorie Dunbar
February 1, 2009
Twice charged for 1 yr upgrade of Norton 360 v 2
I renewed my subscuription to Norton Avtivirus for 1 yr. and was charged $59.99 twice. I would like a refund as soon as possible.Thank you
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December 2, 2008
Unauthorized Billing
Norton Anti-Virus billed my checking account in the amount of $49.99 on 11/24/08. I did not authorized Symantec - Norton to bill my private checking account and I demand that I be reimbursed in the full $49.99.
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November 21, 2008
Norton Antivirus 360 2.0
Many problems with the software. Crashed my computer many times, spent money on technician, countless calls to Norton, put on hold fore hours, was promised to be refunded on the software to buy another product. None forthcoming. Anyone who would join on class action law suit, should join.
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October 28, 2008
Refund not received
Refund has not been received. New Norton antivirus received but credit for the one originally paid for has not hit my bank account or credit card.
Please consider this an urgent request. Order # 2094477237.
Call me with the account you credited ---it wasn't mine.
Thank you.
Ann Sewell 970-667-9511
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