Norton Symantec
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Category: Electronics
Contact Information
Cupertino, California, United States
www.symantec.com
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Norton Symantec Reviews
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July 30, 2008
No recourse
Norton Symantec has two years in a row ripped me off. I receive a message letting me know that my subscription is about to expire: which is true. I order the update, pay by credit card and download the product. Then the expiration still happens. There is no one to call, write, or e-mail, that answers. Thinking that they will do the right thing I purchase it again and it works. Thinking Norton Symantec would care was my first and second mistake. I feel they do it on purpose and I am sure make millions of dollars a year in charges that should be refunded, yet, make it so difficult us little people just go away. Some day I hope these businesses that have no brick, mortar, or ethics, come tumbling down.
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July 26, 2008
Order #4585637312
Ordered a CD (PC Power Boast Service) from Norton Symantec on July 1st. Order number is 4585637312 dated July 1st.
Sent check with order form information given on e- mail from Global Collect and check (#1349 for $29.OO) cleared my Capital One bank on July 14th.
There has been no more contact from Norton or Global Collect to recognize payment or the shipping of product.
Mary Scholle
832 Barber Road
Paradis, La. 70080
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June 25, 2008
Rip off
See above. Could you please STOP sending desktop instructions re typing in my Key number when I cannot access it in the "Finish Subscription" space because it is does not go through and receive typing.
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March 25, 2008
Awful scam!
March 2007 I used a debit card linked to my bank account to renew Norton Symantec. That debit card was disabled in July 2007 and the number was no longer valid. My Norton Symantec 'virus protection' was due to expire this year on March 24th, 2008. I began receiving e-mail notices to renew. I had been out of town and decided to deal with it when I got back by 'updating' my account with a Master Card credit card instead of using the debit method.
Desperate for their money, Norton Symantec attempted 3 times in March 2008 to debit the $54.11 from my bank account using the old debit card number they had on file. Of course, the charge bounced back all 3 of those times because the debit card number was no longer valid.
On March 19th, 2008 Norton Symantec successfully debited my bank account with my NEW debit card number. I did not give them this new number nor did my bank. Somehow, Norton Symantec acquired my new debit card number without any authorization from me and took the money out of my account.
I have spent a total of about 3.5 hours either in their customer support 'chat room' room or on the phone with New Delhi 'customer service'. Each representative clearly states that Norton does not have my new debit card information. OK, then how were they able to charge the new debit card number? Not one person at Norton Symantec will answer that question. I have an e-mail congratulating me on my Norton renewal which shows specifically that they charged the new debit card number.
Where did Norton Symantec get my new debit card number? I believe they have hacked into my computer to do so and I am furious that Norton Symantec continues to blow this off.
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March 25, 2008
Hacked into my bank account and stole the renewal charge!
After 3 unsuccessful attempts in March 2008 to charge an old dead debit card number Symantec had on file for me, they managed to hack into my bank account or computer, discover the new debit card number and charge money out of my bank account on March 19th 2008.
I have spent over 3 hours with Symantec "customer service" in the past 2 days. They claim they do not have the new debit card number. Then how did they use it to debit my account? Where did they get my new debit card number since neither I nor my bank gave it to them and authorized it's use?
All I know is they are now falling all over themselves wanting to put the money back in my account. I asked how they can do that if they do not have my new number? At this point I get more New Delhi psycho-babble.
Bottom line, Symantec denies having my new debit card number, yet they clearly charged it and I have an e-mail to prove it. What's more, they know good and well they stole money from me and do so from consumers all the time.
They are crafty corporate thieves and too chicken to provide customer service reps who can actually speak English and too uncaring to do anything but lie.
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