The customer rep @ nortons online help thought I was talking about DRUGS when I wrote: my icon appears to be in "morning" it is black with a hash mark across the face. Okay, did I miss something. Obviously, they were 1)ANTI-AMERICAN, 2)DO NOT UNDERSTAND "morning", 3) THAT REP SHOULD BE FIRED AND NEVER ALLOWED TO HELP ANOTHER AMERICAN! HASH MARK is not the type of HASH that you smoke. There is a huge difference there.

VENKATANARAYANA helped me resolve my issue and was very reluctant to give me the 800# to nortons to report my prior experience this morning. She felt that my complaint would affect her. She did her job, a bit slow, but did accomplish the resolution. Do not reprimand this person. They did their job.

I am horrified that your representative is on the job working and the first thing that comes to his (NATHAN) mind is DRUGS! Maybe he was thinking about doing DRUGS himself. Get rid of that person and get rid of NATHAN as my support person on my Nortons home screen on my computer.

I've been a customer of Norton's for many years and am very dissatisfied with the service that I received today. What is wrong with people today? I only want to deal with American people when I have to deal with Nortons.