Went on the Gem from NYC in April (big mistake to leave from NYC too, don't do it!)Started out with our stateroom not clean, then began to notice that Norwegian staff has no control over any of the passengers. Dishes were left laying around the ship for hours. The set up they have for the tender process is a complete joke! It was a freakin free for all didn't matter if you had a tender ticket or not people shoved their way on! Guess that goes hand in hand with leaving from NYC though never experienced more rude people and children in my life. The rejects from Jersey shore practically pushed my daughter and I down the stairs to be first on the tender boat. The main dining room was a let down food portains were very small. Actually saw a waitress take a basket of bread off a table that people just left from and proceed to hand to a couple that just sat down! Then watched her give the creamer from same table to another. Went to the Grand dining room to see what was going to be served for dinner that night (watched the hostest post the menu) and saw that it was prime rib so we decided to eat there but when we got ther that evening the menu handed to us was completely different! They solution was to say oops well we will fix it by changing the menu out front. Dining room dress code is a joke, says no short etc but if you walk in wearing them they won't say a frickin thing. The early disembarkation is just as bad as the tender process. People shoving their way in front as Norwegian staff stand back and watch, didn't matter if you were following the rules or not. Guess with Norwegian it is a do as you feel kind of company. Oh and watch your bank account closely we set up our onboard account to be split between 2 bank accounts but when we got home it was all taken from one which in turn caused an over draft fee! Do you think they would admit their fault HELL NO! Do not cruise Norwegian they suck!