A third party hit my car, she left the scene of the accident without reporting it, she later gave herself in and police held her insurance details from me but gave me numbers for my insurance to call, incident number and said they would disclose info to my insurance IF THEY CALLED THEM. My insurance failed to call them and 1 month later after numerous phonecalls made by me to my insurance they sent a letter to the third party insurance and told me i'd have to wait a further 3 weeks to get an answer off them...EVEN THOUGH I GAVE THEM THE NUMBER TO RING!!!. They told me i could get my car fixed in the mean time but I WOULD HAVE TO PAY excess until liability was resolved. The police have a signed statement saying that she admitted running into my car, but my insurance still havnt rang them or any of the witnesses that THEY asked me to supply ASAP. Norwich Union or soon to be AVIVA are handelled by over seas telephone opperators, that read off cards and are not trained to use common sense, so if you do read this you are probabley better off paying a few more pounds to have a local insurance that are willing to handle your case with upmost importance instead of being just a voice on the end of a translantic call. Each representative gave me the same story of "IVE PASSED IT OVER TO MY COLLEGUE TO CHASE IT UP FOR YOU"...6 times now. So people of this world... Think before you try save yourself a few pounds... IT AINT WORTH IT!!!