On August 28th 2009 I went to Now Hair Salon in Scranton PA to have my hair chemically relaxed for the second time. Upon leaving the salon my hair started to fall out exccessively! They refunded my money and did an "extreme makeover" mask on my hair which made no difference! I continue to loose more hair each day and they have not contacted me since to ensure that my hair is okay. They have blammed the excessive hair loss on something other than the product they used and the service provided. They have not helped me purchase a wig or contact the company of the product used. The owner of Now Hair made it seem like it was no big deal and that I was not loosing my hair even though I provided them with a plastic bag of hair that had fallen out that morning. I would not recommend going to this salon if you want to keep your hair!!!