Npower are silmply useless, DO NOT SWITCH to them, they will lie and tell you things are being done and they clearly have not. Their staff need further training as they do not know their job.

I say give their jobs to the millions of unemployed people.

They did not bill me for 6 months then sent me a nasty letter saying pay up or else i will be taken to court in 7 days.

Not only had they not sent me bills but when they did it was wrong.

What a shambles of a company.

i am glad i LEFT them.

having checked my online banking on the 1/12/ 08
i noticed that npower, had taken 300.00 pound without so much has a letter, email or phone call to advised me off this
has it is 3wks before xmas, and i have 3 children to provide for, i cant see this being fair at all
has we all no there is a credit crunch going on at the moment, and they still do this to us
i would like the money trasferd to back to my bank, and then i can sort payments out to pay back any amount outstanding on my account
thank you a very unhappy customer m stoiles

I am writing to complain and reveal about unfair marketing of 'npower'. One day, one of 'npower's staff visited to my house on April. At that time, I said I didn't want to change my supplier too many times., However, your staff kept explaining their service is cheaper than my exist supplier. Therefore, I asked him 'Just give me a quotation if you want'. That was all. He asked too many things to me. So just I answered my basic details. I refused to say my account number even I didn't say my name. After a while, I heard from my supplier, if I said my date of birth, it can be used as a password for changing any thing. Hater that, unfortunately, I received a letter from them on 05/05/07. I was really unhappy, and I phoned and explained very clearly I didn't want to change my supplier. But they sent an invoice. I am sure it was illegal. When he asked to sign on the paper, I asked the reason why I have to sign here. He said it was no contract document just for recording for his visiting. I have a witness. My son sat next to me at the time. Normally, I have paid around 70 every month for gas and electricity to my supplier. And also, whole my family had a trip more than one month from 17/07/07 to 24/08/07. However, they charged to me. And now Collection Company started to send a threatened letter. I am really disappointing them. They don't mind customer's feeling and they don't have moral. I was going to pay just when then charge me reasonable amount. I sent letters 4 times to them but what they have done was just keeping saying I have to pay. I do not want the other customers to be victims like me and I would like to reveal their wrong behaviors. Thank you for your attention.