I have gone to NTB in San Antonio several times in the past and have been pleased with the results and service. I always felt that I was being treated fairly and was getting a fair deal.

I recently had to deal with an NTB in Autsin, however, and have come away with just the opposite feeling. My son's car had some problems and he took it in. The quote he received on the repairs for it cost twice as much as we paid for the car over a year ago. My son didn't have that much money or that high of a credit limit as he is still a student. He called me and I was put in touch with the store in Austin (512-458-1689). Even though we said we wanted this to be as inexpensive as possible, they kept pushing more expensive tires and other items on us (the lower priced tire was "not recommended" by the salesman -- why are you selling it if you wouldn't recommend it?????). After I called to give my credit card number I received a call back stating the quote we had received was incorrect -- I was told a "computer error" had been made and it would cost more than orignally quoted -- this seems suspicious. I okay'd this and soon got another call about other things. The price kept going up. I came away feeling like we are being taken advantage of and we were not getting the full story. I simply don't trust this store.