I bought tires for about 150 a piece in 2008 from Big O Tires and after three years and only 30K miles they look worn out. Not a problem, I've been rotating these myself for years and they simply are not wearing well, I'm sure knowing how they were in Missouri where I bought them that they would credit the remaining life and I could buy another set from NTB their fellow company. I went to NTB in San Antonio up on N. 281 by the Nissan Dealership. I even still had the paperwork from Big O tires that I had when I purchased, he told me to just go back to that store to get credit on the tires...that store is in Missouri! In the military we move alot so when I purchased, I wanted to be covered. This is what I was told, thats it, just a sublime look and yeah, go deal with MO. Now it was clear he had no need to keep a customer so why try to help me out right. Okay, we've all known the type of representative and its the one who never thinks the boss at corporate will hear about his shrugging the shoulders, "eh, too bad". So, I asked him then to at least beat a price as the sign on the door states. I gave him a price (in writing from the store no less) on a nice set of tires and he matched it to his generic store name tire. Thats it, no better price, the same price. This was beginning to disturb me. This company is so well off they can pick and choose who they will service properly and those they won't. I mean, why would someone drive across town to get the same price...? I will tell you why, because no one told them that this company was not worthy of your business and their warranties are a scam. Too easy, I gave him a chance to redeem himself and he decided my $600+ shoudl go to another company.

Since I was hosed, it doesn't mean I can't inform the public or the 2500 or so folks that work with me. Too easy. That I can do and most certainly will...at every opportunity. Its the fastest way to have business transferred and to call the bluff of an obviously poorly managed corporation. More to follow as I drop a letter to corporate and I will share their platitude like response then as well. Until then, shop well.