I bought a new 2011 Subaru wrx an took it in to have winter tires put on the vehicle. When I got there to pick it up it was dark out so I drove it home. When I pulled in the garage I noticed walking by that the rim was scratched. I was fuming especially because as I looked each rim had damage! The bad thing about it was nobody told me about it before I left, when you know they had to notice. This is were it all goes south! I take the vehicle in the next day an showed the manager. The manager states he would take care of it. He said he would send the rims out to be refinished, but it would take 3 days. I informed him it was my only vehicle an I don't have a spare set of rims to put on for them to send those out. He said when I can be without a car just bring it in. 2 wks. Later we went on vacation for a week so I dropped it off to him. They said it will be done an they would just keep it in the garage at night. I get back an the rims are not done!! The mechanics state they had no idea what the car was there for, that all the manager said was make sure the car is garaged, no order at all to be found! I was told he went on vacation, wouldn't you think after a week moving a vehicle in an out of a bay someone would pick up the phone an call? So another month goes by an I leave again for vac. So I dropped it off on fri. Said I would be back on wed. Wed. I get a call an was told it wouldn't be done till thurs. Thurs I call them at 1 pm to find out if I can grab my car. I was told, the man came in last night an did your rims, he put a clearcoat on an set them under your car on the rack so they could dry. Then he informed me that overnight the car was raised in the air an accidentally fell onto the rims!!! I was in shock. What do u say? To make a long story short, they didn't know that I know someone whom works there who took pictures of everything before I got there. When I saw it the last time they actually had the nerve to try to cover it up by pushing the bumper back in place! We are not talking about a $500 car here, who the hell gives them the right to touch an cover up the damage? They said thats the way it was!! Any the coverup just began!! It just gets worse from there!!!

Store 501 Password 14016641 00001 ROOMATE TOOK CAR IN FOR A TIRE AT 11:30am on 11/28. Told it would take till end of day. She had to work and wasnt sure she could get it picked up so it was marked over night. But could be picked up at 7am. She said the guy was rude to her the whole time. Another customer asked if he was having a bad day. I later found I could pick it up. I went in at 5:30pm. When I told him who I was he attacked. He said I had hit another car in the morning and he was filing a hit and run with the police. He said I would be charged and there would also be a lawsuit. I kept saying he was wrong but he said he had two witnesses that took my plate number. It turned out it wasnt me but he never said he was sorry. This took place in front of other customers and I was never so embarased or angry. He left to see if he could speed up the car and 20 minutes later I was still waiting for an answer. I had to ask another worker to get an answer. The car wasnt ready till 9am the next day. This was the worst example of customer service ever. And they should know their facts befor saying I commited a crime.

NTB took over HWY 10 firestone and auto I had these prepaid oil changes and also replaced all four tires with lifetime allinment flat repair on october 1st ntb took over and they will not honer any of my prepaid services !

Went in for allignment and oil change at the Monroeville, Pa store. NTB was running decent specials at the time (couple days before Easter `11) and I told my wife that I was prepared to rebuff any attempt at upselling as specials usually just to get folks in the door and real money is made on other stuff.
Manager and staff nice enough but after about an hour I get asked to look at some concerning safety issues. I was shown that I had bad sway bar links and I needed to take care of this immediately or risk an accident. I really, really dont think this would happen even if they failed but I said I was interested and that I wanted a quote. they then told me I needed front brakes and rotors (of course!) and they would give me the best deal they could. I nodded seriously and said lets see what cost is because I really want to have this work done. The quote: $176 each link and $350 for brake job. after adding work i was having done already was around $800+. I almost laughed out loud. I said that I would get the allignment and oil change done that day and as soon as I saved up some money I would be back (probably). They reluctantly agreed and after 3 hours total had my work done and was out the door phew!

I have an 07 Ford Escape not a Maseratti or Rolls-Royce. I bought the parts from rockauto.com for about $90 with shipping and installed them in less than 2hrs. sway bar links cost $17 a piece and have a bolt on each end you fasten with a nut.
seriously. drivers side took a little longer but about 15 minutes each side and I dont have a lift or air tools . The point of this rant is: There is mark-up. I'm ok with that otherwise company would go bust. Then there is fraud - or at least greed in this case. By this math an $80 tire purchased elsewhere would cost about a thousand bucks with NTB lol. Be carefull with this company!

I had a collegue of mine tell me story of NTB billing a $1000.00 for work on a volkswagon, when the car started acting up again, he took it to Volkwagon, and they tried to tell him it needed the same work done that he paid NTB-Jimmy Carter. He had the Volkwagon manager call the NTB manager, who, returned my collegues money. My wife took my car in to rotate the tires, and after a 45 minute wait, the manager said the tires only had about 10k left on them. He never said he didn't rotate the tires. When I called to find out why they didn't rotate the tires...guess what...the store manager said he did tell m wife. Now, do I believe my wife or a store manager with a reputation of not performing th work paid for .