You'd better be careful if you go there. They are terrible. They'll try to take all of your money, do a bad job and when you bring the car back they still won't fix it. They got me for close to 3000.00 and the car still has to be fixed.

I went to have my care fixed because it would not start. I called the NTB store in advance to see if they worked on VW's the store manager stated that they did. I arrived at the store and they started working on my car. They stated that it must be the battery. They placed a new battery and the car still did not start. Then they stated that it must be something more. So we will try a tune- up. I stated to the manager are you sure that this is the issue. Manager stated that he was not sure but he would take care of me if it was not the problem. They did the tune up, but the car was still doing the same thing that it did when I brought it to the location. After sitting for hours waiting on a response or event an idea about what was happening they stated that it must be an electrical problem. I stated that I need to take may car to the VW place. They would not release my car until I paid. I asked the sales rep if I go to the VW place and they work on my car what type of reimbursement do you do. The sales rep stated that they would review the service provided by VW and compare if the same things were done. I asked for all of my parts that were removed. They had the worst customer service in the world they don’t tell you anything for hours and when they do they act as if you owe them something. They are unable to state if they cannot do something they would prefer to rip off the customer and lie about things later.

BEWARE! CROOKS AND THIEVES
Went in for an oil change and even took in them the synthetic oil and filter to use. Noticed the oil light was still on so I figured they forgot to reset it so I did that. Boy was I wrong! Less than 2000 miles later the turbo bearing went out and the dealer stated the oil had not been changed. 5, 000 after the "oil change that never was" the motor was replaced due to "catastrophic internal bearing failure" Of course NTB states there isn't any proof and denied any responsibility.

Here is a copy of the body of my complaint letter to them:

Dear Sir or Madam:
First off, I want to tell you how sorry I am that I have to write this email. I know that more often than not, customers only let you know about bad customer service, not the good. I am very sorry, but I am so angry that I feel I have to bring a customer service issue to your attention.

My husband is currently having his tire repaired at your Seabrook, NH location. To make a long story short, your Seabrook, NH location is so short staffed today that he is expected to either wait "a couple of hours" or put a tire on himself. I spoke to Ed Schwin, on the phone, who says he is the manager and he had the worst customer service in the world. He told me that he has been in since 6:30 AM and that he guesses if my husband wants his tire put on that he will make himself and others stay late to do it, and make other customers wait. He said that he has one guy on today because someone called in sick and that if I drive by, I can see that he is short staffed and has a hiring sign out front. I explained to him that my husband is not mechanically inclined and that he drives our toddler to daycare, so the tire needs to be put on the car properly. He asked me what I wanted him to do about it. I asked for the home office phone number. He refused to give it to me. This is not acceptable customer service. I told him that I was going to call your Newington, NH store and I rudely (sorry) hung up. Tim (?) over in Newington said he could have my husband in and out in under an hour. I told him that time is not of the essence, but that safety is. I called my husband back and he told me that Seabrook was currently putting the tire on. I felt bad and told him not to use the coupon he has and to pay full price for the tire plug.

My husband was disparaged in front of other customers. Another customer was told, with my husband standing there, that he had to wait while they put the tire on my husband's car. It appears that the woman he said that to was only dropping her car off, as she handed the keys over to Ed. He did that to be difficult and try to embarrass my husband. Ed Schwin refused to take money from my husband. He stated that he didn't need the money that bad. He also stated that he is 53 years old and that he has worked over 100 hours in the past ten days. He also stated that if anything, he is owed an apology.

Why, am I, the customer, supposed to feel badly that a store is understaffed and expects its customers to do part of the job that they have been hired to do? Why do I have to hear about the understaffing and hiring issues of the store? Why do I have to be so grateful for the store taking the time out of its busy day to do work for us, that I beg my husband not to use a coupon? This is ridiculous.

We take two of our vehicles to both your Seabrook, NH and Newington, NH stores. My Chevrolet has odd-sized SUV tires and you guys are the only ones around to ever have them in stock, and you have them at the cheapest price. You beat out BJ's on the price! You have the least expensive oil changes around. Because of this, we will continue to do business, but I sincerely hope that customer service in Seabrook, NH is improved.

I took my car in for a wheel alignment. I received a call from Nick Villareal. He told me the front wheel bearings needed to be replaced. He said they would cost $400 each. This seemed high, but since the car was there, I agreed. He later told me that the struts also needed to be repaired at a cost of $207 each. So, I was expecting to pay about $1200. I almost had a heart attack when presented with a bill for $2000. After seeing that my wife and I were extremely angry at his deception, he lowered the price to $1558. If he could lower the price so quickly, imagine the markup he was making. He told me that he was selling the parts at cost and challenged me to go to any auto parts store to verify. I did. The bearings were $229.99 compared to their cost of $339. The struts were $126.99 compared to their cost of $207. So with the price I was expecting to pay at $2000 they would still be making close to $500 profit. Worse, the noise that I took the car in for was still there.

I took it to the dealer to have him look at it. They told me that NTB had been unethical because the bearings would have been under warranty. I went back and spoke to the NTB manager, Fernando Garcia. All he did was say he was sorry...but that he was there to make money!!!

NTB will not make any money from me or any one I can influence again.