When I had my truck front tires changed in NTB, Pearland TX, they damaged the wheels on both sides. Be careful with them! I'll never go back to them.

My husband, mother and I went to the NTB in Raymore, MO to have our driver side rear tire looked at. It had a very slow leak for going on 2 months and we finally got around to getting it fixed. My husband and I went inside while my mother stayed in the car. We told the guy at the counter that we needed the driver's rear tire looked at due to slow loss of air. He wrote down the info and I saw what he wrote, DR, for drivers side rear tire on the work order.

We gave the guy the keys so he could get the info he needed from the car. He came back in and was trying to sell us new tires because the tread was starting to get low. We politely told the guy no, there was still enough tread left and we weren't buying new tires that day. My mother came in after the guy had looked at the car and tire and we waited in the waiting room.

20 minutes later the guy wheeled our tire in and said we had something stuck in the sidewall and the tire wasn't fixable. It was a staple of some sorts and you could here the tire hissing from air loss. My husband told him to put the tire back on and that we would just go buy a used tire up the road because we didn't want one brand new tire and 3 almost wore out tires and we weren't ready to buy a whole new set that day. So the guy leaves and is rolling the tire thru the shop (we can see him thru the massive window in the waiting room)and that is when I realized that the tire he had taken off was the passenger rear and not the driver rear like he was instructed. They put the tire back on and the guy came in again and tried to sell us 4 new tires again. We told the guy we weren't buying new tires 1. we couldn't afford them this week 2. the other tires still had some life left in them. So then the guy was trying to get us to apply for a credit card thru them. My husband sa id no for the tenth time and then questioned him on taking off the wrong tire. The guy claims he must have heard my husband wrong but I saw him right down "DR" on the work order and my mother who was sitting in the car when he came out to the parking lot to get the plate number and mileage said he looked at the drivers rear tire and not the passenger rear tire. He then offered to go look at the correct tire and my husband told him don't bother we would take it somewhere else.

I am absolutely convinced that they stuck this staple in my tire to sell us new tires. There was absolutely nothing wrong with this tire before I took my vehicle there. My husband checks the tire pressure weekly and this tire has never been low before and it was not low when we left our house or when we had pulled into their parking lot. I find it very suspect that I have a staple in the opposite tire that had the issues to begin with and the whole time this guy was trying to sell us new tires. Not only that, but the way the staple was stuck in there was very odd. The staple was flattened out and stuck right in the sidewall like a needle and it was nice and sparkly clean yet it was rainey and snowing and the roads are gross and grimy.

I was furious to begin with and the guy was like "whatever" when we questioned him on it and said "do you want new tires or not". We prompltly left before I choked the guy. After we left we went to the business the next parking lot down and was inside for all of 10 minutes and when we came out the tire that had nothing wrong with it to begin with was half flat.

Now I have to replace a tire that was perfectly fine before hand @ $180 for 1 tire. I am outraged and will NEVER go there or any other NTB again. I called their hotline number and put a complaint in and am waiting for a response.

I took my car to NTB, at the end of July (2009) to get an estimate for a serpentine belt replacement. I was then quoted an inflated price for the belt, tensioner, and idler pulley. The reason I know that the price was inflated is because after I declined their service and asked for a written estimate so I could do some comparative shopping... I received a call from NTB stating that they would take $100.00 off their original estimate. This already did not set well with me knowing that if I had originally said yes to have the work done - they would have gotten the extra $100.00!

That night after I got off work, I went to pick up the car key and informed the staff that I would have to come back later when I had someone who could drive me up to the shop so I could get the car. I was told to be careful when backing out that I did not hit a lamp post that the mechanic had parked my car close to.

In the mean time, I had contacted another mechanic and was going to take it to his shop for another estimate. I decided that when I went to pick it up, that the person who drove me could follow me out to the other garage and then give me a ride back home.
I am glad I did so! Just short of getting to the other garage, there was a "ping" noise and a huge white cloud of smoke that came from under the car. Barely able to coast into the drive of the other shop - I knew what had happend. The sinking feeling in my stomach was undeniable. The engine had blown. After letting the car cool a bit, we opened the hood to find that NTB mechanics had taken off the serpentine belt and not put it back on. The other mechanic confimed this when he looked at the car the next morning.
I called NTB, they admitted they were at fault and apologized. I was told to round up some estimates for a new engine and that they would make the situation right. I also sent an email to their corporate office and the local shop to let them know that I would have to have the car towed and a rental in it's place. The shop aggreed that NTB would pay for both.
About 40 days after turning in receipts and estimates to NTB, I was told that they would like to put a used engine with less miles in my car. I was uneasy about letting them do the work, but they advised that it would be done at another one of their shops and have a 12, 000 or 1 year warrenty. At 45 days after the engine had blown - the car finally went in for the replacement.
When we picked the car up we were told that the rental and tow reimbursement would have to come from their corporate office which could take an additional 21 days. I had paid approximately $2, 000.00 out of pocket for the rental and tow. Within a few days we began to hear squealing/squeeking coming from underneath the hood of the car. We once again, had to take the car back in for service. This time they replaced the pulley with a new one and set us on our way. Being that it was now September and I needed to get tags for the car - I had to get an e-check for it. At the e-check center, the car began to smoke from underneath the hood. The car failed the e-check.
So, I call NTB again! I tell them what had happened and all of a sudden their "helpful" tone changed. I was told that the car was fine when it left their shop. I reminded the person on the phone about the warrenty and advised that I would be dropping the car off for an evaluation of the situation. A week later, I still had not heard anything from NTB. They had my car, doing who knows what to it (if anything)for a week but could not be bothered to give me a call. I call to see what the status is on my car and they tell me that they had called and talked to someone else. They had not. They only had my phone number on file and only I answer my phone. I was told that the car was fine. Didn't need any repairs and had been sitting in there back lot for the past couple of days. At this point, I had enough. I still have not received my reimbursement check to this day. I am seeking legal action as suggested by my insurance agent. I am also concidering calling all three of our local TV news investigators to see if they would be interested in airing this story. I will also be reporting this to the BBB. I have since found out that the Manager of the shop that did not place the belt back on and the Manager of the shop that put the new engine in are brothers. I am sure that they both were trying to watch out for eachother. We have since brought this to the Regional Manager's attention who claimed to not know about the reimbursement check or return trips to the shop for repairs. He has stopped returning our calls and I have gotten no response froom the corporate office.
Please, please, please think twice before taking your car to NTB for repairs or any work done. They are unprofessional and not a company I will ever do business with again.

TERRIBLE CUSTOMER SERVICE!

I would NEVER go back or recommend this to ANYONE.

I went for an inspection and they told me that I needed brakes and roders that would cost over $600 for an 04 Olds Alero. Then we went to look at the roders and the technician, Leslie, said he would forget about getting new roders if we got our brakes here. This would cost us around $400. We said no, we would buy our own parts and then bring it back within ten days to get the car inspected without an additional cost.

The day after I took my car there I got into an accident. We called NTB and explained what happened. They said as soon as the car is out of the shop, do the work, bring the car back with the receipt of payment for the inspection and they would inspect it without having to pay twice. We got the car back and did the brakes and roder in one day. We called and Leslie said they would honor it to bring it in. Brought the car in today and Leslie informed us that they were audited last night and could not do the inspection.

I called to get ahold of who was in charge. Leslie said there were two of them in and they were both in charge. I asked for the manager and he said it is Lenny who was supposed to be in at 10 AM but was not there yet. (It was 10:30 AM) So Leslie lied to us and said he was in charge.

It has been an awful experience.

NTB could help me by honoring their agreement and inspecting my car.

I USE TO WORK FOR THIS COMPANY IT SUCK. THEY DON'T CARE ABOUT THEIR WORKERS ALL THEY CARE ABOUT IS MAKING MONEY.IF THEY CAN SELL YOU SOMETHING THAT YOU DON'T NEED THEY WOULD. ON TOP OF THAT THEY JACK UP THE PRICES. IF A PART COST THEM $20 THEY WILL MARK IT UP TO $100. THEY MAKE MANAGERS WORK 60- 70 HOURS A WEEK. THEY DON'T CARE IF YOU HAVE A FAMILY. THE DISTRICT MANAGERS DON'T CARE HOW YOU MAKE THE DAY. ALL THEY THE CALL THE STORE AND BITCH AND COMPANY WHAT F@#$k IS GOING ON THERE? YOU TELL THEM IT SLOW THEY GET MADE AT YOU LIKE ITS YOU FAULT. THEY PAY $6 AN HOUR + COM. BUT YOU GET MONEY TAKEN AWAY IF YOU GIVE TO MANY DISCOUNTS BUT IT'S THE COMPANY WHO IS GIVEN THIS DISCOUNTS AND NOT THE WORKER. WITH THEIR BUY 3 GET 1 FREE AND FREE OIL CHANGES AND $19.99 OIL CHANGES. HOW IS THIS FAIR. I HOPE THIS COMPANY GOES DOWN AND I HOPE PEOPLE STOP GOING THERE. NTB, MERCHANT'S TIRES AND TIRE KINGDOM IS ALL THE SAME COMPANY. SO PLEASE DON'T GO THERE IT'S NOT A GOOD COMPANY