I want to warn anyone about going to NTB for service of any kind. I went to the NTB in Palatine, IL 9/4/07 because I needed an oilchange and had a coupon. I was informed that my car needed alot of work inclusing all new brakes even though I had been told just a few weeks before then that my car's brakes was fine. I asked that if they were doing that and taking the wheel off if they could investigate the whirring sound that my front driver's wheel made. They said that they would take car of it. If I would have known what would have happened I would have just gotten my oil changed there and had nothing else done. The frist time they said it was fixed I was on my way home (I lived 1 1/2 hours away from the NTB) and the car started violently shaking. It was 10:30pm at night and I had to drive it home that day. The next day they asked me to drive it back tothe store. I was scared to death the whole way because it felt like the wheel was going to fall off. When I got it there they looked at it many hours later and told me that the spindle had been bent when the bearings were put in. They gave me a rental car and kept my car for over a week. They then called and told me that my car was done for the second time. I was assured that my car had been driven and tested and it was fine. I drove it home and it was okay although the tires smelled hot. I had been told that would happen with new brakes, so I did not think anything of it. The next time I drove the car I was 5 miles away from home going 55-60 MPH and the front driver's side wheel locked. My car fish tailed and almost flipped. I really thing God was looking out for me that my car did not flip. I called NTB and they had my car towed to the nearest NTB (which was in Crystal Lake, IL). I found out fromthe guy at the NTB in Crystal Lake, IL that there had been no spacers put in the spindle with the bearings and they melted to the spindle and had to be welded off. Finally, the NTB in Crystal Lake, IL fixed the car in 3 days. But they refuse thus far to give me my money back and I am seriously considering filing a lawsuit because I am afraid that next time someone is going to be killed. Do not take your car to NTB for anything. They have unsafe and sloppy practices.

I changed my engine oil at NTB (location 2021 KATY FREEWAY, HOUSTON,TX) on July 1st 2007. My car is a brand new 2007 Hyundai Santa Fe. 3 Months later, When I was trying to change engine oil at Wal-Mart, The technicians there called me immediately when they found something was wrong. The oil filter was about 2 inch high loose. Engine oil was spread everywhere. They told me to go the the place where I changed oil last time. I drive there, and talked to the manager, he said it already 3 month, not his problem. I told him to have a look at the car. He had some guy checked the car and said we will fix it. So what they did just tighten the filter, and filled in some oil. I asked what about the damage to the engine. He asked those guy to check the error code of the onboard computer and said nothing was wrong. I just do not believe it. Without engine oil, the engine must already have some internal damage. and I suspect if onboard computer can detect this type of damage. I told him I will ask my dealership to do an inspection. Funny thing is the manager told me do not mention that there was a oil leakage when you talk to the dealer. I will keep updating the situation and see what kind of game this NTB guy is going to play.

Improperly installed oil filter may cause oil leakage to exhaust system and cause fire. So my next step is going to hire a lawyer, and file an attempted murder charge against NTB.