Nuance
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Category: Services
Contact Information United States
nuance.com
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Nuance Reviews
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Asker
January 6, 2011
Very bad service and hardware
Dragon software is good. The headset is really cheap and started falling apart almost immediately.
This company shows real genius at insulating themselves from customers. The process is much too cumbersome.
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drjesse
December 20, 2008
upgrade scam
I had purchased naturally speaking preferred several years ago and also fell for the new and improved upgrade purchases 3 or 4 times. When I purchased the last upgrade to version 10, had it installed and trained I learned it would no longer function with my medical office software. This was never a problem before. Since electronic medical records are becoming almost a necessity Nuance decided adding the word "Medical" makes the same software worth $1500 instead of $200. I could have saved $200 and still had a functional computer transcription solution for my small medical practice if Nuance would have made it clear that the upgrade would impose restrictions on its use. Hello Mavis Bacon, I guess I need to work on my keyboard skills again.
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October 31, 2008
Scam
Watch out for their upgrade scam. I have Preferred Speaking 9 and bought Naturally Speaking 10. The have a $50 upgrade rebate. The box I bought did not have the same sku as the rebate. People had filed the rebate and we being denied. I called the company and they offered no explanation, just the wrong box. Try to find an eligible box and buy that said the rebate department.
Do not expect your rebate from Nuance Naturally Speaking, it is a scam.
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