I bought the PDF Converter for $99. When the serial number wouldn't work, I tried to contact customer support or technical support by email. It has been ten days now and I've sent twelve emails to no avail. When I try to contract technical support, I go through the telephone version of "who's on first". After two hours of trying, I finally gave up trying to contact them by phone. When I finally got hold of customer support I got someone who was hard to understand and didn't understand me very well either. I called back. This time, I got someone who spoke reasonable English but didn't care either way. A third call resulted in a phone number that was disconnected. A fifth phone call ended with a lost connection. a sixth call resulted in more excuses as to why I needed to talk to technical support, so they transferred me...to an international operator who spoke no English at all. I finally asked for a full refund. An email was supposed to be coming explaining the process. That was three days ago.

If you buy ANYTHING from this company, you deserve all the headaches you get. You've been forewarned. It is not like I was asking for them to redesign the software. I just wanted to use the software. I can't imagine what would have happened if I had had a real problem.