I have purchased a lot of things in my life and have had some bad customer service before but I have never had any as poor as Koo Koo Bear Kids. If you take on thing from this review, DO NOT PURCHASE FROM THEM!

When it came time to buying a Crib and other furniture items for our nursery we found a set we liked and searched out online retailer of that brand and set. We found Koo Koo Bear kids and ordered the furniture on November 12, 2009. After ordering online I called Koo Koo Bear to add an item to the order and was told 6-8 weeks for delivery just as the website told me.

Well, 6 weeks came and went and so did 8 weeks. After that I decided to call Koo Koo Bears kids and ask them the status of my order. I was told at that time it will be shipping within a week. Well, a week came and went and once again, nothing. So I called again and this time I was told that the manufacturer was having delays and it will be another week. Well, you can see where this is going and I could as well.

So after getting the run around from Koo Koo Bear week after week for three to four weeks I contacted the manufacturer of the furniture and talked with a nice lady who let me know that they had my items in stock and have for many weeks and Koo Koo Bear has not released the furniture for shipment yet. WHAT? Are you kidding me? We had paid for the items! To top it off she informed me that they only had 1 crib in that style left and that the retailer (Koo Koo Bear) needed to get it released or it might be many many weeks until they make that style again.

So, I got on the phone with Koo Koo Bear and got the good ol run around again. After many phone calls the shipment finally was released and was supposedly going to ship immediately. WRONG!

Lets back up a minute here and I want to share some info I found out from talking to some people in my journey to get our furniture and some things I have read online about Koo Koo Bear. The real reason for these major problems is simple and a money issue. When a person purchases big item from Koo Koo Bear they send the order to Stanley furniture and then use the money to pay for something on order from another person (probably somebody who has been calling for weeks and wondering where their order is). It is a vicious cycle because Koo Koo Bear is probably financially unstable. So my money I bought my furniture with was used to release a previous order and my order was stuck in limbo.

So, back to the story (and I am sorry this is so long). After I was told the order was released it was not and the next week I had to make calls again to both Koo Koo Bear and Stanley Furniture the order was released and put on priority (whatever that means). Well, this was on February 4, 2010. That is 4 weeks late after the 8 week delivery time, so 12 weeks from time or order. You think we got our stuff the next week? Nope!

After the furniture was released for shipping it sat in the warehouse at Stanley Furniture for 1 day and picked up by the delivery company on February 5 to be shipped to their distribution center to await shipment to us. After it was all said and done we received our furniture on February 25, 2010 (dealing with the shipping company was another nightmare). That is 7 weeks late and 15 weeks from time of order when we were told 6-8 weeks. That is ridiculous!

Throughout this whole process, Koo Koo Bear was unhelpful and consistently blamed Stanley Furniture, the manufacturer, for the issues with our order. I know this is not true because the people at Stanley were very helpful and aided me in getting my order and stated that they have had my specific furniture in stock ever since the order was placed. It was Koo Koo Bear who had not released the furniture. If I had not contacted them I would still be waiting like some other people I have read about online who have ordered from Koo Koo Bear and have not gotten their furniture for 4-5 months.

To top it off, the crib mattress ordered from Koo Koo Bear never arrived to us. After our furniture arrived and the mattress did not I called to cancel the mattress and was told that it comes from another warehouse and could be on the way. Nope cancel it because Koo Koo Bear will never get