I ordered my "free trial" of their Reservatrol product, Resv 2000, on March 4, 2009. According to their advertisements, I had 14 days free trial. I had no idea, without reading their fine print, that after 14 days, I would be automatically entered into their "club" and billed for another shipment of Resv 2000. On March 18--exactly 14 days after I ordered, NOT 14 days after I received the product to begin my trial--my checking account was billed $87.97 for a one month supply. I had taken the product for 3 days and had trouble sleeping, having no intention of continuing to purchase it, but assumed I still had 30 days from the time of purchase to return it and get my refund.

I called on March 19th to request that I receive no further shipments and to get an RMA number to return my product and be refunded. I was told to return the product and call with the tracking number, at which time I would be refunded immediately. What was not made clear to me at that time was that I did NOT have to return the original trial bottle, the $87.97 charge was for a new bottle that had shipped on March 18.

I returned my trial bottle, and a day or two later received the second shipment. I again called and asked what to do, and was told that I now needed to return the second bottle--of course, at my expense--to get my credit for the charge, and by the way, I could have kept my first trial bottle. Great. Again, I returned the second bottle on March 30th. On April 1st, I called with the tracking number and was told that they could not issue the credit that day because "their system was being upgraded." I called again on April 3rd when I saw that the credit had still not been issued, although the package had been delivered, and this time was told that, legally, they had 30 days from the time their warehouse received the return shipment to issue the credit, and that right now, they were "backed up" and it could take a week or so for the credit to be issued. I told them I would sue if I didn't see that credit within 30 days.