Bought a coupon from Groupon for Nuttyguys.com on 3/9/11 and redeemed it on 3/13/11. Have not received my order yet and yet I was charged on 3/14. If you call them you get voice mail and yes I have left messages. Tried e-mail and am waiting for a response. I order often online for other companies and am charged when ready to ship not the day I order. But the worst part is the time I have waited and can't get a hold of them. Not very professional I would say.