I am a client who originally contracted with NuU Medspa in 2010 for the Smart Lipo procedure at the Oak Brook, IL location. I was quoted approximately 6400.00 and made a deposit of 3000.00. On Jan. 14, 2011 I made an additional deposit of 3000.00 bringing my total paid to 6000.00 and agreed to pay balance on the date of the procedure. Upon making the last payment I was scheduled on February 11 for pre-op evaluation and February 25th for surgery. The February date was canceled and a new date of March 11th was scheduled. Upon calling for additional information I was informed by Lex or Imani that no March date was set and was then scheduled for April 19, 2011. On Wednesday, April 13th, I was informed by Lex that my scheduled date for April 19th was also canceled and I would receive a call back for re-scheduling.

Due to my dissatisfaction of canceled dates, changing locations, erratic company contacts, and poor customer service I lost confidence in the company, Axiology Aesthetics, which took over NuU Medspa and assumed its liabilities. I believe that any reputable physician would not work for an unstable company that handles its customers with such disregard and decided to cease my relationship with them. I immediately called Lex back and informed him I did not want to proceed with the procedure and requested an immediate refund. That is where the run around began. He immediately became vague about who I could speak to, said he didn't want to "argue" with me and would have "someone" call me back. He began asking questions unrelated to situation at hand - "who wrote you up." On Thursday afternoon I had yet to hear from anyone and attempted to call the company at which time my call was screened by the person answering the phone. I asked for a manager and the person on the phone asked me "what kind of manager." I told her any manager, her manager, Lex's manager, but she refused to get anyone in authority for me to speak with, but stated someone by the name of Dan would call me back. I asked her his last name and she stated she didn't know but that he is the Vice President. When I asked her how she could work for a company without knowing the VP's last name she accused me of arguing with her and hung up stating she had other customers to talk to.

A few hours later someone identifying himself as Dan Rumello called and apologized for the inconvenience, indicated there were problems with the physician, and he would secure another to do my procedure within the week. He also indicated he would provide transportation to and from the facility. He also stated he would call me back in 24 hours with updated information. Mr. Rumello did not contact me again until this writing, Tuesday, April 19th after I've begun proceedings to recover my funds. He promised to have customer service contact me regarding refund but I have not received a call from anyone.