This horrible company mistakingly granted me an extension in Nov 2009. Unknown to me you are only allowed 1 per year and only up to 3 for the life of the loan. needless to say the customer service rep didn't know it eithr because she looked at my account and granted it even with the first on having been in Aug 2009. I never recieved the contract to sign and send back until January 2010 after several phone calls inquiring about it, by then the agreement was honored on my end, paid up and back to my regular scheduled payments. In that time after making several phone calls to the company to let them know that I had not recieved the contract and also getting phone calls from them on a daily basis starting at 8:30 in the morning from the Pillipians, the contract arrived in the mail on Jan 26 2010. I signed it and sent it back on 3 occasions and they still did not process it. because the form is back and front iIcopied it and signed both pages so in the event they were separated they would have a signed copy. I was called several times after for it so I sent it again this time noting this was the second time it was being sent and noted the amount that was sent and when as per the agreement. Still the phone calls came some saying I was granted the extension others saying it was denied. The final call said that it was granted and the contract is a binding legal document that they are somehow trying to say is not an agreenent its a courtesy letter until they decide and now they want to deny it.

More phone calls with offices all over the world, someone agrees to look deeper into the matter and then tells me that they are going to have the lalte fees removed because the account is up to date. and they were going to fax me a new agreement. They faxed an agreement that stated that I was going to pay the late fees of $238.00, the same fees that were going to be removed, I wasn't signing that. The same person that looked at my account and said that she sees that the account is up to date and was going to work to have the fees removed because the agreement was just not put into the system and thats why the fees are there but knows my accunt is in excellent standing is now telling me that the account is 32 days past due that's why I have the fees and need to pay that. And still in the same breath said oh yes Im going to see what I can do to have this removed because your account is up to date and still...got upset because I refused to sign the agreement saying that I agree to pay the late fees. I then faxed her all of my original documents and asked her to call me when she had them in hand, she never called. I left numerous messages and instead she passed it off to another rep, who called me and did everything short of cursing at me, told me that if she didn't call me back it's because shes not going to.
The company messes up and wants me to take responsibility for it??? I held up my end of the agreement, why do they refuse to honor their end? Anyone know what I should do about this? Do I find an attorney, call the BBB...what do I do? Any takers???