When I first started with this company I had great customer service as time past if I was a day late or had a problem I would speak to someone that was helpful. Now dealing with their customer service they don't speak english they threaten to repo your car and one rep told me to pawn, borrow or steal to make the payment. I would ask to speak to a supervisor and they would put me back on the phone with the same rude rep. So all calls are recorded by me as proof. I will never them again!

Nuvell Financial needs to overhaul their company big time. They conned me out of 2230.00 of my own money and I already told them when to expect the next payment despite me telling their "customer care" department. Despite their inability to communicate that oversight cost me my truck when the repo man came and took it. I had to pay $2230 out of pocket because they didnt communicate. And when I explained this I still got a "we cant do anything about that" comment out of them. I do not recommend this financial institution to anyone. If anything, stay away from them unless you want to pay the price. Also even after you tell them of your payment arrangements, you still get collection calls, sometimes 4 or 5 a day! Do not trust this company

Our loan was for 72 payments. We did have to use 4 extensions during the life of the loan due to a hurricane and some medical expenses. Nuvell tells us we must pay 81 payments since we had 4 extensions!! ALSO, any money I paid over my regular payment was applied as a late charge when my payment was NOT LATE!!! Never in my life, have I ever dealt with such a rotten company. After looking at all of the complaints against this company it seems like this company should be audited!!! I will never buy a gm car again

I lost my job a few months ago so it put me behind on my truck payments. As I was waiting on unemployment, Nuvell Financial harassed me and threatened to repossess my vehicle. I made 1 full payment on 06/9/10. This left me 28 days past due on the other payment. Nuvell reps still call me up to 20 times a day even after speaking to me. I answer and the rep just hold the phone. I constantly say hello, but they will finally hang up on me. This is everyday and I'm tired of the harassment. When the last rep threatened to take the vehicle, I told her go ahead and pick it up then. Her name was Bridgette Qassas 877-688-3550 ext. 87769. She confirmed my address, but still kept calling harassing me! I am grieving due to my dad death 5 days ago and this is the last thing I need. The reps are rude, yelling and threatening to take my car. After the funeral, I will seek legal counsel.

Poor customer care.
I have dilligently paid my auto loan for 3 years with bank account debit online monthly. I wanted to find out the payoff amount for my loan which I am supposed to be able to do automatically online. I was not even able to get a current loan balance on my auto loan when online or by calling. The customer service rep said that they would have to call me back with that information. This sounds suspicious to me. Why am I not able to see my account balance? It seems to me that this should be illegal. If I am not able to find out an account balance, how am I to believe that they are not overcharging etc...