I financed a 2003 Chery Trailblazer in 2005 with this company. My payment is due at the 28th of each month. My payments were on ACH debit until they took one a day early and the funds weren't there- now they refuse to set me up on automatic payments and make me wire them directly or online from my bank account. When I make my payment the day before it's due or the day of, they hold it over until it's late by 1 day then apply to the next month as payment- not the current month, and call me up to 15 times per day for 'late' payment. When I talk to them and explain, 'hey look in your system', they do then say, 'oh- sorry, it wasn't showing up on my computer.' This past June, one of those 'oh sorry' had my car repossessed even though I had made my payment, by money-gram, 3 days before they picked it up. As it was being towed away, I called them to ask how could they do that if I had just made a payment and had the receipt showing it went through, I was put on hold. When the rep came back she said, 'Oops- we didn't see in our system when the payment was made, it did update and shows it there now but, sorry, there isn't anything you can do. Here, call this number and pay X amount; you have maybe 10 days before you never see your car again.' They took my car from my house to over 150 miles away to a Chevy auction house and began prepping it immediately for sale, never intending to give me the alloted time to pay. When I did what I was told, I was treated terribly by every person I talked to, the auction house was put out that I had actually came to collect my car and made us wait as long as possible before finally finding my paper work. This nightmare didn't end when I drove my car home. I had to pay tag, tax and title again because Nuvell had immediately changed my back title over to them, again, never intending on giving me the alloted time to get my car back. Now, when my statements come each month it shows a 'Other Charges' nearing an additional $200. When I call asking what this other charge is, I'm put on hold, for 20 minutes at a time. When they come back on the line I'm told they don't know and to just pay it. When I refuse until they can account for it, they say they will have someone look into the charge and call me back with 24 hours--- that was last August. When I did get an explanation, I was told it was part of the repossessing fees. I told the man that no, I had a list of all the fees that totaled the amount I paid to get my car back. To that he told me it must have changed, he didn't know, but to just pay it. I had to get a 2 month extension because of all the money I had to borrow to pay them. The payment is due the 28th of this month and I'm already getting calls and it's only the 18th. If it were not for the fact that it's almost paid off, I'd tell them to hook it up and take it away. Plus, they have ruined my credit by holding my on time payments, making them late, so I can't get financed for a stick of gum, let alone another car.

When calling about charges that they add each month on you, NOONE will give you a straight answer. I wanted to ask a question, I was told that I need your name and ss and your account number, then I was put on hold only to be rerouted to an automated system.

Than I was rerouted to the Manilla Islands(OUTSOURCED) is this a cheap way of dealing with paying consumers.

Employees are rude and arrogant, Yet if you tell one person you made the payment, NO ONE communicates within the system.

They call you from 7:58 am to 9:01 pm Sunday - Saturday.

But yet GMC was bailed out by the Government.

Consumer beware!!! This company is awful to work with. First they changed the account number and the method of payment options to pay over the internet, then they call when the paymanets are late, mind you 2 days late. When attempting to call them they can not give the new account number over the phone but will be glad to mail it to you. They are not able to process the payment because I only have the old account number. BUT they do call 5-6 times a day to demand payment on the account and will glad to take the payment over the phone for a "fee" but are not able to give the information to make payment without a fee or wave the fee because the service is not available on line just yet, If the payment is mailed it will be late and have a late fee. They have called at work as well as at home repeatedly and mind you the payment is 2 days. The people who call tell you the repeated calls are because they have not talked with a person yet and the computer dials the number. We have been a customer with this company since 2006;;; Never again..

This companies practices should be shut down and brought before legal justice. If there is any!! I bought a 2004 GMC Envoy in 2004 for approximately $28K with payments of $639 per month. I have been making payments on this vehicle for five years now, granted I have had to use some of the extensions and have been late approximately 4 to 6 times at most but still cannot believe how much I still owe on this vehicle after paying for five years. I estimate paying the $639 for the five years minus the five extensions I have paid the company approximately $34, 500 dollars and I still owe them over $17, 000.00. In 2004 I had to file for bankruptcy due to a divorce and a layoff. I new I was going to have to pay an absorbanant rate in order to get a car loan, but was told by the dealer (Vince Wibb/Pensacola FL) that I could refinance the loan for a better interest rate after about 2 years. News flash, banks will not refinance used car loans unless you have major equity in the car. Nor does Nuvell offer refinancing. I wish I knew this before I got the loan, I guarantee, I would not have this loan right now. I am so frustrated because this loan just seems to keep on going and going and going. I have contemplated letting them have the car back but am a fearing what other bag of tricks Nuvell has up there sleeves. If I am one day late on the payment Nuvell is calling 5 to 10 times per day, 1 day mind you!!! I used to think that was a good thing because on my loan I pay $27 per day the loan goes past its due date, something else I didn't know until recently. Don't trust car dealers or Nuvell on their word read all the fine print and never be late or else you will be in my situation. I HATE NUVELL AND MOST ALL CAR DEALERS!!! They have caused me soo much greif in the past and it seems to be atleast for the next three years!!! I am still considering letting them have the SUV back at this point but don't know what the consequences would be. Anybody with experience on this please let me know, course I hate to have paid so much into this vehicle and have nothing to show for it after all this time. The value of the SUV right now is about $7k and I still owe $17K what is wrong with this picture. PLEASE Lets do something about this criminal company. I only wish we could have a class action law suit, only to put them out of business and stop the crap. I did hear the other day that Nuvell is not offering anymore loans only closing out the existing ones. Everybody needs to file a complaint against these thieves, Ron E.

I have had a car loan with this company unfortunately now for 3 years. I have never in my life had to deal with such a bunch of idiots! A while back I was having trouble, like the rest of the country and I got behind so now I have late fees. Every month apply my principle payment to the late fees. I have tried and tried month after month to get them to correct this issue and every month they do it again and tell me there is nothing they can do about it. BUYER BEWARE is putting it midly. I would never do business with this company again! If I get even a couple of days behind, they call my cell phone like 15 times a day. They are ignorant and harrassing and I wouldn't recommend them to my ex.