This was my second time flying with NWA. My flight was delayed a total of 11 hours. The first delay was understandable; it was for two hours because the flight crew had not flown in yet. While we were in the air, the pilot informed us that the flight was being diverted to Memphis because of mechanical problems. We were then placed into another plane. In the second plane we circled the airport for 30-45 minutes, before the pilot dove rapidly at the airport and then went back into the sky in a stomach churning maneuver. The pilot did this again and I thought the plane was going to crash. Before the third time the pilot informed us why he was performing this maneuver, because the landing gear was not working. We finally got back to Memphis and we were let off the plane and told to stay close. At this point the passengers and I were trying to find out what was going to happen in regards to connections, rides, and when we would be leaving. We were all treated very rudely by a young Caucasian female. She refused to answer any of our questions. After an hour and a half another ticket agent finally told us that they had another plane and we would be able to get to Indiana that night. It was at this point after ignoring us for so long that they finally seemed to remember the "Customer First" plan. We were given a $10 food voucher, after most people had already purchased food themselves. Later the ticket agents passed around a few sodas after everybody complained again that we were being ignored again. The next plane that was fueled was done so incorrectly so were delayed yet again. Finally, we were put back on a plane that worked and we were able to be flown to Indiana.

Because of the method in which this was handled (not being told what was happening and the rudeness that I was treated) it is unlikely that I will be flying with your airline again. However, I will look on these events in a different light if I am given a full refund on the cost of my flight and I receive a written apology from the incredibly rude ticket agent. I have posted this letter on a number of websites that collect the complaints of customers who have been treated unfairly. I will be including all future communications to these websites. I hope I will be able to inform future travelers of NWA that when a mistake happens that the company is quick to make amends for any

Need your help, This should not happen in America
This week the temp in Minnesota will fall below -15 to -25 Imagine running out to your car after a afternoon of shopping. You race outside cursing the cold as you fumble to grab your keys. 
Now imagine waking up in your car its -25 degrees outside. The car does little to protect against the temp. 

Your body finds it hard to avoid shivering. As you fumble for your keys to warm up your car. It does not matter how many blankets you have it’s still hard to feel your toes. It takes 15 min to scrape the inside of the car then you have to do it outside the car just to see. Sounds Sad right? 

Well that is the life of Greg Staffa. He lost his house in Foreclosure because his former employer Northwest Airlines abused the Work Comp laws.

Back in 2006 Greg was working, performing his job when he got hurt. For a while it was a work comp issue but then suddenly they sent him to a new Dr they had found. This Dr decided it was cause Greg was overweight. Greg is let go that day. Greg gets a work comp lawyer. Greg finally gets his day in court vs NWA. The judge ruled that NWA blaming him being fat for his injury was based on NO medical evidance. She goes on to say there was NO logic or Common Sense used in saying his fatness had anything to do with his injury. Greg Wins.

But NWA cuts his pay by about $1000 a month and removes him of all 7 years of seniority.

Making $1000 a month less and now disabled the rest of his life, contacts his bank of 34 years who has his mortgage asking to please work something out. They basically say “pay or lose your home.”

Shortly after his Court victory Greg gets laid off again due the the merger. Turns out he is laid off because he had lost his seniority after his injury. Had he not lost his seniority he would still be at NWA/Delta.

A new VP guy gets hired at TruStone Financial, Mr. Williamson [email protected] he is willing to work something out if at the time Greg could find a job within 2 months. At the time unemployment was at 8% now it’s at 10%. The media picks up the story and emails start flooding in to his bank. But instead of addressing it Stephen Bohlig orders it to be ignored and like a coward basically hides under his desk hoping it goes away.

So Greg gets Foreclosed the Week before Christmas, 2 weeks before his Birthday (Jan 4th) . This all happened NOT because of his injury but because NWA called Greg Fat. Getting hurt at work should NEVER mean you lose seniority or have to take a $1000 a month pay cut. THAT SHOULD NOT HAPPEN IN AMERICA!!!

The handbags are not authentic. I order a coach handbag and it is not authentic they are from China.